Book Description
Designs of the Times is an essential, one-stop reference and inspiration resource for graphic designers, students and design writers. In addition to providing a grounding in each historical movement/style, each section shows contemporary uses of the style in multi-disciplinary design, enabling the reader to see how each style has evolved and can be applied.
Reference and research material are a must for any designer/design studio.
Designs of the Times provides all the essential information needed to tackle any design brief with confidence and ease. The key traits of each style are also summarized at the end of each section, serving as an essential “quick reference” guide. Added to this, the book's index system allows for multiple level entry, while cross-referencing ensures that this mighty tome is accessible and user-friendly.
Average customer rating:
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Estrategias del dibujo en el Arte Contemporaneo/ Drawing Strategies in Contemporary Art (Arte Grandes Temas)
Fernando Castro Florez
Manufacturer: Ediciones Catedra S.A.
ProductGroup: Book
Binding: Paperback
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ASIN: 8437616948 |
Amazon.com
Suppose that you're given incontrovertible proof that you've been wronged by someone--seriously, grievously wronged. And then suppose that you're also given a handgun, a hundred bullets, and complete assurance that however you choose to use this information--and this gun--you won't be held accountable, won't go to jail, won't pay any price for exacting revenge.
Throw in a secret society, some low-life gamblers, a couple gangland executions, and a healthy dose of Thai boxing, Gracie jujitsu, and other assorted violence (not to mention sex) and you've got one of DC's most compelling comic-book series to come along in years. This trade paperback collects issues 6 through 14 of Vertigo's 100 Bullets series, so you might want to check out the first collection, First Shot, Last Call, if you haven't already. Fans will be happy to find that Split Second Chance clears up some of the questions surrounding the mysterious Agent Graves and the equally enigmatic Minutemen. But as one of the Trust's pawns later learns, "Asking questions is free... but the answers--they can cost you your life." --Paul Hughes
Customer Reviews:
Graphic SF Reader.......2007-09-03
Better than the first volume, as a little more becomes clear. We start to have an inkling of what Agent Graves is up to, who he is working for, where he comes from, what he wants to get done, and why and how he can come up with the immunity guns and untraceable ammunition, to start with.
Get it now!.......2006-10-08
The ultimate mindf**k. I strongly suggest you read this series. Start with Vol 1 and proceed in sequence. As a matter of fact, I won't waste any more of your time...order and read it now!
A great follow-up and continuation to First Shot, Last Call.......2006-05-04
I was totally blown away by 100 Bullets: First Shot, Last Call. Most people think of comic books as mostly about superheroes and villains. Sure there's the rare serious titles that deal with more than just costumed heroes and out of this world situations, but outside of Miller's Sin City, there's not been another comic book to truly take a shot at creating a noir title that does the word honor. Brian Azzarello and Eduardo Risso's 100 Bullets series brings the world of Dashiell Hammett, James Cain, Mickey Spillane and Raymond Chandler to the world of comic books, or should I say in this regard: the graphic novel.
With the first volume, Azzarello quickly introduces the reader to his world of revenge, femme fatales and smoke-filled backrooms. He clearly establishes that the world of 100 Bullets is closer to the real world than Miller's Sin City. Where Miller goes the minimalist and overly simplistic route (in both artwork and storytelling) with his Sin City series, Azzarello bases his story in a world that looks so similar to the real world, but with a slight undercurrent of hyperrealism. With this second volume, Azzarello continues the basic theme of carte blanche revenge offered by the old and grizzly Agent Graves to what seem like a random group of people. It is later in the volume that we slowly get a new insight to who Agent Graves is and the secrets behind him and his actions. This revelation actually goes through a three-issue arc that ends the second half of the volume. The one story that really stood out was a stand-alone featuring Lilly Roach in "Heartbreak Sunnyside Up." It stood out not for Lilly taking Graves' offer of the briefcase and the gun, but in Azzarello's heartbreaking and brutal telling of a mother's love for her daughter and losing it in a way both shocking and terrible.
100 Bullets, Split Second Chance marks the second volume in the ongoing series. It takes issues 6 through 14 and adds more mythology to the world Azzarello and Risso have built with the first volume. It's a thicker volume than First Shot, Last Call, but reads just as fast. I highly recommend that people who have read the first volume pick this one up. The previous one may have been Last Call, but this volume just served up a smooth, dangerous second round that would feel at home in anything Spillane, Cain, Chandler and Hammett call home.
Wow!.......2006-01-18
Brian Azzarello, 100 Bullets: Split Second Chance (Vertigo, 2000)
Wow. I liked First Shot, Last Call, the first 100 Bullets book. This one, though, is on a whole other plane of existence. The episodic nature of the first book goes right out the window, with Azzarello showing us exactly how he's going to tie all this together, with a sample encounter in that vein towards the end that leads me to think I've got the frame for the third book figured out in my head (I put it on hold immediately upon finishing this one, so I'll know soon if I'm right). This is a book that demands being picked up and read in one bite-- we begin to see how the relationships between the characters will shake out, who the big players are, how the pawns are going to move, all that sort of thing.
As with the last book, the artwork is dark, claustrophobic, even when it's daylight outside. Azzarello's use of dialect, relentless in the first book, is a bit less ubiquitous here, which helps matters immensely. And the pace, which was just a tad on the slow side in the first book, has kicked itself into very high gear. I'm glad there are eight books out in the series so far; if things keep up this way, I'll have read them all by the end of the month and be clamoring for number nine. ****
Series really begins to take off here.......2005-11-27
When I first dipped into the world of Brian Azzarello and Eduardo Risso's "100 Bullets", I have to confess that I wasn't immediately taken. I had picked up the first volume a year ago based on the strong word of mouth and was pretty underwhelmed by what seemed to be little more than an assortment of slang-ridden short stories centering on revenge. I didn't dislike it, I just felt like maybe the hype was a bit too much.
With "Split Second Chance," though, I'm starting to see where all the critical raves are coming from.
The cover blurb on this drew me back in with the promise that things were going to start to be tied together into a larger narrative. And in fact, that's what happens. We re-enter the world introduced on the first volume, a world in which wronged people are given an opportunity to seek vengeance with an untraceable gun that allows them to operate above the law. But unlike the first volume, here we begin to see that these acts of vengeance are tied together, with hints of something much bigger than the seemingly one-off stories of the first volume. Secret organizations, shady characters, and some looming conspiracy. Azzarello doesn't lay all his cards out on the table, but offers just enough hints so that you want to find out more. Top notch work. I'll probably be catching up with this series now.
Download Description
"""I can only speak to myself."" True -- and yet we must listen. Sometimes his accidental wit speaks louder than any prepared statement. "Our enemies are innovative and resourceful, and so are we. They never stop thinking about new ways to harm our country and our people, and neither do we." "I always jest to people, the Oval Office is the kind of place where people stand outside, they're getting ready to come in and tell me what for, and they walk in and get overwhelmed by the atmosphere. And they say, 'Man, you're looking pretty.'" "I'm honored to shake the hand of a brave Iraqi citizen who had his hand cut off by Saddam Hussein." With George W. Bushisms V, the second term truly begins.
Customer Reviews:
George W. Bushisms V: New Ways to Harm Our Country.......2007-07-16
A really good read. How anyone even cast a single vote for this idiot is beyond my imagination....and I am a 5th generation Republican....To read the various blunders and errors Bush makes with our every day language is a joke. We are the laughing stock of the world--and our childrens children will be paying for his mistakes. W. B. Goetz Lemoyne, Pa.
The Punchline.......2006-12-30
This is a nice collection, but it is very sparse. One would hope for a little more background or analysis on different quotes, similar to what you find in Cruel and Unusual. The quotes are alternately scary or funny, or both, and it is good to have them when trying to remember who the leader of the free world truly is, or to add on to the end of a joke or sig. But it's a very slim volume, and I would have liked more for what is paid out.
New Ways to Harm Our Country - And Then Some.......2005-10-01
Bushisms V continues the tradition of highlighting W's amusingly disturbing utterances - his `accidental wit and humor' - that have been carried over into his second term. To some degree, Jacob Weisberg has been literally forced to adapt along with W's sudden shift towards actually speaking English during mid 2004. Still, W never fails to provide us with statements that, while perhaps structured and grammatically correct, nevertheless range from humorous to horrifying and with a little of both in between. Take, for example, his statement that: `Too many OB/GYNs aren't able to practice their love with women all across the country.' Over a year later and I still break out with laughter over this priceless gem. That's the beauty behind this and many more remarks included in the latest edition. Even if you've heard them live or regurgitated by stand-up comedians, they still have the power to make you laugh or at least want to, depending on your end of the political spectrum.
Although a few remarks from Cheney and Rumsfeld are also included, you probably didn't need me to inform you that they have far less comedic value. Cheney is by far the most disturbing and his unsettling statements appear to be strictly for character development. The result is dark and devoid of humor, shifting the mood to near downright depressive and the only reason I won't award 5 stars (I'm in this for the laughs). However, Rumsfeld does offer a glimpse of hope: `Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns - the ones we don't know we don't know.' It's no wonder he won the "Foot in Mouth" award handed out by The British Plain English Campaign for his legendary nonsensical remark.
Book Description
As an actor, Dirk Bogarde became a giant of the intellectual cinema, working with directors such as Joseph Losey, Lucino Visconti, and Alain Resnais. Fiercely protective of his privacy, and that of his partner of 40 years, he left England in the 1960s to live on the continent, where he carved a second career for himself as a bestselling autobiographer and successful novelist. Although Bogarde destroyed many of his papers, his family has made available his personal archive to John Coldstream, who knew him well in his last years.
Customer Reviews:
An eagerly awaited paperback ..........2005-08-26
I am delighted that John Coldstream's biography of Dirk Bogarde is now out in paperback, which means that more readers will have access to this compelling story of one of the finest actors of the 20th century. And, to my own pleasure, the paperback makes it easy to read in bed or carry in a pack, removing all worry about damaging my cherished hardcover version.
Without reserve, I can say that this is one of the best biographies I have read in years and certainly the finest that will ever be written on Dirk Bogarde. From the minute one picks up this book, as beautiful in paperback as in hardcover, one knows that it is not the usual star biography filled with gossip, written merely to pump up a star's image or to make a quick profit. Coldstream's engrossing look at the public and private lives of this icon of British film is impossible to put down. The first page quickly turns into 200 pages.
Coldstream has the rare perspective of friend and one who worked with Bogarde, which brings a special understanding and appreciation of the private Bogarde to this biography. Yet, unlike writers who set out to prove theories, Coldstream's balanced, extensively researched approach is the ultimate tribute to Bogarde. The reward for readers is a compelling view, written with candor, insight, and affection.
Given unlimited access by Bogarde's family to private papers, photos, and rare home movies, Coldstream unfolds a life that holds us spellbound. He illuminates the early influences on Bogarde, his military years, journey from matinee idol to serious actor, second career as a writer, and knighthood in 1992, giving us behind-the-scenes looks at some of the biggest names and players in British film and Hollywood.
We are privy to Bogarde's thoughts on the Rank and Hollywood Studio systems, on acting, the rigors of filming, and his unaccredited revisions of inadequate scripts. We hear his usual candid, often affectionate comments on the famous people who graced his beautiful homes on any given weekend: Ingrid Bergman, Ava Gardner, Judy Garland, Charlotte Rampling; directors Cukor, Losey, and Visconti, to name a few. Bogarde knew them all. Equally fascinating are their thoughts on him, the private man and actor, in the countless interviews Coldstream conducted across the globe and the extensive papers and firsthand sources he examined in the course of his research.
But Coldstream gives us more than the glitter of Bogarde's career in film. There is Bogarde at his beloved farm in Provence, the stray pets he sheltered, his natural talent for writing and the evolution of his 15 best sellers and later years writing for the Daily Telegraph, to the dark days when illness overcame his partner Forwood and then stalked Bogarde. Coldstream does not shy away from addressing questions readers have had about the elusive Bogarde, no easy image to capture. A continuing question has been whether his 40-year relationship with agent and companion Tony Forward was a homosexual one, something Bogarde denied to his death in 1999. To Coldstream's great credit, he does not speculate but lays out what he finds and leaves it to the reader to make up his mind on this and other aspects that continue to swirl around this fascinating man.
The paperback version has retained the elegance of the hardcover edition and its extensive chapter-by-chapter sources, appendices, and comprehensive index, including the wonderful endpaper drawing of Bogarde by Richard Cole, all of which reveal the taste and intelligence behind this effort. There are some 130 photos many never published, including Bogarde's own drawings. An added perk is a new cover photo of a younger, ever handsome Bogarde in his late 30s at the top of his game as reigning matinee idol, a throne he eagerly abdicated for more complex roles. A perfect choice, the photo reveals Bogarde's discerning intellect and inner discontent, which drove him to make such daring, independent career choices.
Coldstream has truly captured the spirit of Bogarde, the actor, writer and man, as well as the caustic wit yet kind and loyal friend. Few books leave one with the satisfaction of having spent time and money well. This is one of them.
A must read ... spellbinding view of Bogarde.......2005-07-31
This is one of the best biographies I've read in years and certainly the finest written on Dirk Bogarde. From the minute you pick up this beautiful book, you know that it is not the usual star biography filled with gossip, written merely to pump up a star's image or to make a quick profit. Coldstream's engrossing look at the public and private lives of this icon of British film is impossible to put down. The first page quickly turns into 200 pages.
Coldstream has the rare perspective of friend and one who worked with Bogarde, which brings a special understanding and appreciation of the private Bogarde to this biography. Yet, unlike writers who set out to prove theories, Coldstream's balanced, extensively researched approach is the ultimate tribute to Bogarde. The reward for readers is a compelling view, written with candor, insight, and affection.
Given unlimited access by Bogarde's family to private papers, photos, and rare home movies, Coldstream unfolds a life that holds us spellbound. He illuminates the early influences on Bogarde, his military years, acting days, career as a writer, and knighthood in 1992, giving us behind-the-scenes looks at some of the biggest names and players in British film and Hollywood.
We are privy to Bogarde's thoughts on the Rank and Hollywood Studio systems, on acting, the rigours of filming, and his unaccredited revisions of awful scripts. We hear his candid comments on the famous people who graced his beautiful homes on any given weekend: Ingrid Bergman, Ava Gardner, Judy Garland, Charlotte Rampling; directors Cukor, Losey, and Visconti, to name a few. Bogarde knew them all. Equally fascinating are their unvarnished thoughts on him, good and bad.
But Coldstream gives us more than glitter. There is Bogarde at his beloved farm in Provence, the stray pets he sheltered, his natural talent for writing and the evolution of his 15 best sellers, to the dark days when illness overcame Forwood and then stalked Bogarde. Coldstream does not shy away from addressing questions readers have had about the elusive Bogarde, no easy image to capture. A continuing question has been whether his 40-year relationship with agent and companion Tony Forward was a homosexual one, something Bogarde denied to his death in 1999. To Coldstream's great credit, he does not speculate but lays out what he finds and leaves it to the reader to make up his mind on this and other aspects that continue to swirl around this fascinating man.
This is also an elegantly done book of rich colours, fine paper, extensive appendices and index, which reveal the taste and intelligence behind this effort. There are some 130 photos many never published, including Bogarde's illustrations for his books, with a stunning front cover photo of the handsome Bogarde and one taken by Charlotte Rampling on the back cover.
Coldstream has truly captured the spirit of Bogarde, the actor, writer and man, as well as the caustic wit yet kind and loyal friend. Few books leave one with the satisfaction of having spent time and money well. This is one of them. And when it ends, we wish for more.
Book Description
This affordable 5 1/2" by 8" QWIKGUIDE offers 43 traditional fiddle solos in standard notation with chord symbols. Selections include: Arkansas Traveler; Back Up and Push; The Blarney Pilgrim; Beaumont Rag; Bill Cheatham; Billy in the Lowground; Blackberry Blossom; Bonaparte's Retreat; Cotton-eyed Joe; Cripple Creek; Down Yonder; Dill Pickle Rag; Drowsy Maggie; Durham's Bull; Eighth of January; Fisher's Hornpipe; Fire on the Mountain; Garry Owen; Haste to the Wedding; Jolie Blond; Maidens Prayer; and more. The attached CD contains performances of all the tunes in the book.
Book Description
Readers of the Lone Wolf series were launched into an odyssey spanning 28 game books, 12 novels, and countless related works. The hero for most of that work was Lone Wolf, a Kai Lord and the readers' alternate identity when traveling through the complex and often lethal world of Magnamund. The last survivor of the Kai, it was his self-appointed duty to seek vengeance for the deaths of his brothers and sisters. Through it all, readers of the Lone Wolf game books followed along with every step, every sword blow, and every use of his incredible powers. This book is the definitive guide to the world of Magnamund and the many roleplaying possibilities it provides.. If you can imagine an adventure, it awaits you somewhere on the face (or in the dark caverns) of Magnamund. There is a gazetteer section with maps, images, and detailed descriptions of the many realms that make up Magnamund. Notes on cultures, monsters, and the inevitable dangers of the land will be at your fingertips. The gazetteer will also provide Games Masters with statistics for dozens of terrible beasts and vile henchmen to throw at those foolish enough to oppose the rise of the Darklords What you will not find in these pages are overly complicated or burdensome rules. The combat of Lone Wolf is quick and simple, with greater emphasis placed on the descriptions and action of titanic conflict rather than the dice rolls involved. The real battle should be against the Darklords, not the rules involved to doing so. The basic rules of Lone Wolf are just that- basic. They provide the foundation for all action in Magnamund without getting in the way of the saga that is your campaign.
Customer Reviews:
Lone Wolf returns.......2006-01-19
Lone Wolf makes his most daring journey yet... into the 21st century! This book heralds the return of this fabulous series, and has turned it into a not-so-bad RPG. Now, briefly, the good and the bad.
The good:
The information. This book is a veritable gold mine of Lone Wolf history and setting. The whole book is worth it just for that.
The ease of combat. Combat is much easier to resolve than it is in D and D, without losing any of the excitement or diversity.
Character creation. Character creation has been simplified, still giving you tons of room to customize, but without making you fliip through hundreds of pages to see what stats a Half Dwarven Bard raised by humans would have.
True to the original world. This feels like Magnamund. Hell, it IS Magnamund. Fans of Lone Wolf must get this or feel forever cheated by Fate. Okay, maybe an exageration, but... I digress.
The bad:
First and foremost, crappy index. For a book with as much information as this book has, it really needs a better way to find stuff quickly.
Clarity. Some rules haven't been clarified well at all, and GMs will find they have a lot of room for interpretation concerning magical combat. At the same time, some of the rules have been overdone, and make it clunky, especially item creation.
Balance. Some characters defenitely seem to have an advantage over others, and some classes are lacking in abilities that would really round them out. Many classes have glaring weaknesses to exploit, and some would have a really hard time in a small group.
Misinformation. Despite August Hahn's attention to detail, there are some things that are in contradiction with the gamebooks. Nothing glaring, mind you, and much of it is fine. Still, the fact that there are any inconsistencies had to be noted.
Lack of supplemental material. While there have been two excellent supplements released, it is unlikely that more will be released any time soon. However, there is a large fan base which occasionally puts out their own material, and thus there is a lot of player support for this product.
All in all, this is a must have for fans. Players of RPGs will also find the system interesting, as it has removed some of the more hated aspects of D and D without adding any complications. Beginner role players will be drawn in by the rich setting, but may be confused by some of the less clarified rules. To them I have this advice: just use what you think works best. One of the nice things about the Lone Wolf system is that it is easily adaptable.
If you are not familiar with Lone Wolf (or even if you are), go to www.projectaon.org, where the original books have been legally reprinted in html format and check them out. It's well worth it.
At long last, our prayers are answered!.......2005-08-24
Many of us hardcore fans have waited a long time for this kind of book. No longer must we attempt in vain to create a format for a Kai Lord player character for our D&D adventures now that August Hahn's adaptation has hit the shelves for our gaming delight.
Using the popular d20 system (D&D 3rd edition) rules, this book allows players to make characters such as the Kai Lord, Brother of the Crystal Star, and even a Gunner of Bor! The combat system is a "watered-down" version of the normal d20 system, omitting such things as feats and attacks of opportunity, but for those fans of D&D 2nd edition, this may be a welcome event.
The magic system greatly differs from the 3rd ed D&D rules, but is very pertinent to the world of Magnamund and has the flavor of the game books from the 80's & 90's. Similarly, the advent of psychic combat is simple, yet very functional.
The "Gazeteer" section of the book could be considered a treasure trove of Magnamund history, and those who have ever owned the elusive "Magnamund Companion" (out of print) book,you will be especially delighted to see descriptions of ALL of the countries and elaborations of the Magnamund timeline far beyond what that book provided. Also, for those who own the "Companion", you may get a little "giddy" at the mechanics of the Crystal Star mage and how similar the powers and progression of the character type are compared to the mini-adventure at the end of the "Companion".
On the negative side of things, I found the artwork lacking in content. Although not horrible, a trained eye will notice inconsistencies in the physics and shadows. Its good, but not great. Another thing is that not all of the creatures described in the "Gazeteer" section have an illustration, which would have been useful for those of us who may never seen the illustrations found in the game books.
All in all, I found that this book is great for anyone wanting to revisit the elaborate and sprawling world of Magnamund, or is perfect to adapt items within to any existing D&D campaign.
Great depite a long wait!.......2004-06-06
There are those within the RPG community who have waited for nearly 20 years for such an event. Wait no longer. August Hahn's adaptation of Joe Dever's original award winning series fully captures the essence of this dramatic world of Magnamund. Using the ever-popular d20 mechanic, August and his fellows and Mongoose stripped down the mechanics in efforts to make it more "friendly" towards first time players. d20 enthusiasts might be put off by a lack of old standards to the system such as Feats, Attacks of Opprotunity, and specific spell lists. The lack of these elements dramatically decreases any slow-downs to game play, maximizing how much enjoyment is gotten from actual game play.
The book includes scaled-down and simplified combat (d20, of course), a complete Gazetteer of various nations and regions around Magnamund, a choice Bestiary of some of the more notorious fiends within the realms, and a beautiful full-color map in the back of the book: be warned - the map is attached by glue to the book itself and not easily removed. This feature does prevent loss of the map....
As for the lack of feats, after a close look at the core classes, one can easily see that bonuses similiar to those received from feats are built in and automatic at every level up.
There are few negative things to be said about the book: there is some substandard art, especially compaired to the original gamebooks by Mr. Dever. The core classes are limited to those of heroic stature - there are no rogue-like classes, no clerics, only regional-specifics like the Kai Lords, Magicians of Dessi, etc.
But for pure entertainment, this book has it in droves. It is, in my opinion, a great introduction to both Magnamund and d20 role-playing as well. Enjoy it as a Core d20 game (as it is intended) or as a world setting for your existing campaigns!
At last! Its own role-playing game!.......2004-06-05
Fans of Lone Wolf have been cobbling together rules to fit Kai Lords into their fantasy campaigns for nearly two decades. Now that the rulebook for role-playing in Joe Dever's setting has finally come to print, fans of the series can show their friends the richness and diversity of Magnamund to their gaming group.
There are seven classes available in the core rule book: Brotherhood Mage, Kai Lord, Telchos Warrior (much like an amazon), Shadaki Buckaneer, Dwarven Gunner of Bor, Magician of Dessi, and Sommerlund Knight of the Realm. The seven classes are well thought out and immediately playable, each having a very satisfying progression as they level up. Like one who is familiar with the game books would expect, new abilities are gained every level, whether it be Kai disciplines, Brotherhood spells, Dwarven gun tricks, etc.
Also included in the rulebook are creatures and equipment unique to Magnamund, details on each country in both northern and southern Magnamund, and tips for role-playing in this world.
The combat system is simplified from D&D to allow a quicker resolution of combat. Those who enjoy the level of detail in D&D may miss this, but it holds true to the 'feel' of the game books of the '80s (including using the same 'Lone Wolf' font; people familiar with the original books know what I mean). In addition, psychic combat is a strong factor in the rules, as Magnamund's population has a high percentage of psychic abilities.
About the only negative thing I could think to mention is the lack of art, though it could be argued that more artwork would take space away from the content.
All in all, I find that the 20 year wait was well worth it in the end. If you're as much of a fan as I am, there's no reason to not get a copy.
Book Description
The Darklands is an evil place, home to the Darklords, the ancient enemy of Summerlund and sworn foes to the Kai Order. This hugely detailed book provides every piece of information on this despicable place, allowing Games Masters to run their players through its dangerous locales and introducing them to the inhabitants of this place. Players will find this book invalubale if they are to have any chance at all of surviving this hellish realm.
Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Customer Reviews:
Did not buy this item.......2007-05-03
Don't know why this is here as I never purchased this item.
The Big Book of Customer Service Training Games (Big Book of Business Games).......2007-04-11
This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.
Best for active customer service training and seminars.......2006-10-05
Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.
Customer Service Made Easy!.......2006-08-10
Easy to read book with great games, tips, ideas for elevating the level of customer service by your staff. Most projects take only about 15 minutes of staff time. Minimal props needed - paper, pens, flipchart and a few hand-outs. All activities invite group interaction, tips on coping with negative feedback and lessons about how to continually improve customer service skills while focusing on the value of the staff. I'm using it with the non-medical staff in a hospital setting.
Very useful.......2006-07-20
This book rounded out my new customer service training with the perfect activities. There were plenty of options to choose from in each section. There were so many, that I had trouble narrowing down which ones to use. I did the first training today and I'm surprised how much my staff liked the activities. I'm really glad that I purchased this book while putting the training together.
Books:
- DISNEY'S PHOTOMOSAICS
- Do They Ever Grow Up?
- Drawing Cartoons That Sell
- Elizabeth Catlett: In the Image of the People (Art Institute of Chicago)
- Erotica II: An Illustrated Anthology of Sexual Art and Literature
- Ethiopian Icons : Catalogue of the Collection of the Institute of Ethiopian Studies Addis Ababa University
- Expanding Discourse: Feminism and Art History
- Figure Drawing for All It's Worth (How to draw and paint)
- Flowers: Gary Bukovnik : Watercolors and Monotypes
- Full Bloom: The Art and Life of Georgia O'Keeffe
Books Index
Books Home
Recommended Books
- Legacy: Selected Paintings and Drawings by the Grand Master of Fantastic Art, Frank Frazetta
- Kindred Spirits: Asher B. Durand and the American Landscape
- Inorganic Chemistry of Main Group Elements
- Nicholas Nickleby
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