Keeping Shadows: Photography at the Worcester Art Museum
Average customer rating: 5 out of 5 stars
  • A truly seminal work of impeccable scholarship
Keeping Shadows: Photography at the Worcester Art Museum
David Acton
Manufacturer: Hudson Hills Press
ProductGroup: Book
Binding: Hardcover
ASIN: 1555952518

Book Description

In 1904, the Worcester Art Museum became the first museum in the United States to exhibit photography as fine art. One hundred years later, the Museum is celebrating by hosting an exhibition of its finest photographs. This exhibition catalogue is a must-see for any photography student or enthusiast.

Customer Reviews:

5 out of 5 stars A truly seminal work of impeccable scholarship.......2005-04-17

Enhanced with an introductory essay relating the history of photography at the Worcester Art Museum and across central New England, Keeping Shadows: Photography At The Worcester Art Museum by David Acton (Worcester Art Museum curator of prints, drawings, and photographs) and with contributions by Stephen B. Jareckie (Curator of Photographer Emeritus at the Worcester Art Museum) and Ben Charland (curatorial assistant at the Worcester Art Museum) provides a comprehensive survey of the development and history of photography in the United States. Drawing upon the museum's impressive collections of French, German, British, and Soviet photography, Keeping Shadows showcases noted photographers the "pictorial era" of 20th century New England. Originally serving as the catalogue for the autumn 2004 Worcester Art Museum exhibition and its subsequent national tour, Keeping Shadows is a truly seminal work of impeccable scholarship which is most especially recommended for academic library "History of Photography" reference collections.
Photography at the Worcester Art Museum; Keeping Shadows
Average customer rating: Not rated
    Photography at the Worcester Art Museum; Keeping Shadows

    Manufacturer: Snoeck Publishers
    ProductGroup: Book
    Binding: Paperback
    ASIN: 0936042109

    Product Description

    In 1904, the Worcester Art Museum became the first museum in the United States to exhibit photography as fine art. One hundred years later, the Museum is celebrating by hosting an exhibition of its finest photographs. This lavishly illustrated publication highlights the outstanding permanent collection of 4,000 photographs that includes seminal works by Margaret Bourke-White, Josef Sudek, Alfred Stieglitz, Dorothea Lange, and Ansel Adams.

    Mardi Gras Treasures: Costume Designs of the Golden Age
    Average customer rating: 5 out of 5 stars
    • AWESOME FOR DESIGNING COSTUMES
    • Savor the "Real" New Orleans Carnival
    • How Mardi Gras is NOT about nudity...
    Mardi Gras Treasures: Costume Designs of the Golden Age
    Henri Schindler
    Manufacturer: Pelican Publishing Company
    ProductGroup: Book
    Binding: Hardcover

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    3. Mardi Gras Treasures: Invitations of the Golden Age Mardi Gras Treasures: Invitations of the Golden Age
    4. Mardi Gras: A Pictorial History of Carnival in New Orleans Mardi Gras: A Pictorial History of Carnival in New Orleans
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    ASIN: 1565547241

    Customer Reviews:

    5 out of 5 stars AWESOME FOR DESIGNING COSTUMES.......2006-08-07

    I DESIGN MARDI GRAS COSTUMES. THIS BOOK HAS BEEN EVERY USEFUL FOR IDEAS

    5 out of 5 stars Savor the "Real" New Orleans Carnival.......2003-04-11

    If you wish to view the real New Orleans carnival celebration, take a look through this window opened by its legendary artist/historian, Henri Schindler. Schindler is a local icon, the touchstone of this unique cultural expression. Students of cultural and social history as well as art lovers and designers will share delight in Schindler's masterful recreation, through well-researched and entertaining text and beautiful color plates, of the "golden age" of the celebration--an oeuvre to which Schindler adds annually through his own designs for several of the old-line carnival organizations, thus keeping alive the artistic and cultural tradition of which he writes in this and his previous books. The reader comes to know, through the insights of a true "insider", the meaning and spirit of the "real" Carnival.

    5 out of 5 stars How Mardi Gras is NOT about nudity..........2002-12-29

    This book is exquisite.
    In New Orleans, Mardi Gras as practiced by the faithfull is the high holy event of the year. Mr. Schindler has documented the aesthetic traditions of the rites in a series of beautiful books- this is the lastest and focuses on costume designs from the nineteenth and early twentieth centuries. The plates are all original drawings by the great designers of Carnivals' past (Mr. Schindler is the great designer of Carnivals present). New Orleans Mardi Gras is rooted in the aesthetic of 19th century Italian opera and this book has some truly surreal illustrations. Any Carnival faithfull, opera fan, theatre designer or just folks who love costume parties should love this book. It also stands as a serious work of art history- the talent and effort that go into mounting parades and tableaux balls in New Orleans get overlooked and all of Mr. Schindlers books on the subject document a rich history of artists and artisans who worked in the city and built its most revered tradition.
    Mardi Gras Treasures: Costume Designs of the Golden Age Notecards
    Average customer rating: Not rated
      Mardi Gras Treasures: Costume Designs of the Golden Age Notecards
      Henri Schindler
      Manufacturer: Pelican Publishing Company
      ProductGroup: Book
      Binding: Cards

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      ASIN: 1565549112
      Mardi Gras Treasures: Costume Designs of the Golden Age Postcard Book
      Average customer rating: Not rated
        Mardi Gras Treasures: Costume Designs of the Golden Age Postcard Book

        Manufacturer: Pelican Publishing Company
        ProductGroup: Book
        Binding: Unknown Binding

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        ASIN: 1565549104
        Mardi Gras Treasures: Costume Designs of the Golden Age
        Average customer rating: Not rated
          Mardi Gras Treasures: Costume Designs of the Golden Age
          Henri Shindler Henri Schindler
          Manufacturer: NY
          ProductGroup: Book
          Binding: Paperback
          ASIN: B000MUH5QU

          Alex Raymond's Flash Gordon, Vol. 5 (Alex Raymond's Flash Gordon)
          Average customer rating: Not rated
            Alex Raymond's Flash Gordon, Vol. 5 (Alex Raymond's Flash Gordon)
            Alex Raymond
            Manufacturer: Checker Book Publishing Group
            ProductGroup: Book
            Binding: Hardcover

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            3. Flash Gordon Volume 6 Flash Gordon Volume 6
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            5. Alex Raymond's Flash Gordon, Vol. 1 (Alex Raymond's Flash Gordon) Alex Raymond's Flash Gordon, Vol. 1 (Alex Raymond's Flash Gordon)

            ASIN: 1933160276

            Product Description

            Volume five of Flash Gordon includes the stories “The Ice Kingdom of Mongo”, “Power Men of Mongo”, and “The Fall of Ming”, all originally appearing from 1940 to 1941. This quintessential science fiction title has all the trappings of what has now become the standard for modern-day sci-fi. Alex Raymond helped shape the landscape of this genre, and this landmark work is now available in a beautiful and affordable, hardcover edition from Checker Book Publishing Group

            The Official Politically Correct Dictionary and Handbook: Updated! New Entries!
            Average customer rating: 4 out of 5 stars
            • Funny, yet Frightening
            • Entertaining? hardly!
            • Pretty fun at first, but it gets old
            • Entertaining and Useful Book to Own
            • Entertaining and Useful Book to Own
            The Official Politically Correct Dictionary and Handbook: Updated! New Entries!
            Henry Beard , and Christopher Cerf
            Manufacturer: Villard
            ProductGroup: Book
            Binding: Paperback

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            ASIN: 0679749446
            Release Date: 1993-10-12

            Book Description

            Newly expanded and up-to-the-minute, a bestselling guide to survival in multicultural America in the sensitive 1990s. Includes even more real and satirical definitions to help keep thought cops away. Illustrated throughout.

            Customer Reviews:

            5 out of 5 stars Funny, yet Frightening.......2003-05-10

            When I first bought the book, I was expecting high quality entertainment, providing razor-sharp satire on a society rapidly increasing its speed into the chasm of death. I got that, but I got so much more.

            The book does an excellent job of providing a realistic look at the language the few schmucks in power have forced upon us.

            Of course I laugh at everything, because it all seems so stupid. But, after finishing the book and going back out into the real world, I was shocked at exactly how true the book really was.

            What has happened to this country? Have we become so paranoid about the remote possiblity of offending someone that we've really created a euphemism for the word dead? I mean, how many dead people are going to be offened if we call them dead? Answer: None.

            This book helped me realize exactly how pointless the whole process of political correctness is. When are these people going to realize that changing the word does not change the condition? It's not only pointless, but it's hurting this country. All these people are doing is sheilding people from reality. Political correctness is a stupid idea which needs to be eliminated (I'm sorry, neutralized).

            Good book, bad idea.

            5 out of 5 stars Entertaining? hardly!.......2003-04-17

            Far from being entertaining this book is scary stuff! Words whose meaning has been redefined, new incomprehensible words, ambiguous combinations of words, all in the apparent belief that we shouldn't upset anyone at anytime has a deadly seriousness about it! It reminds me of the Wolf Biermann song "Das Hoelderlin Lied", the first three lines of lines of which translate as: "in this country we live like strangers in our own house / our own language which we encounter we no longer understand / yet they who speak our language understand us"
            The authors should be congratulated for producing this book and I think it should be made compulsory reading for all!

            3 out of 5 stars Pretty fun at first, but it gets old.......2002-03-11

            Henry Beard and Christopher Cerf have written a book that is filled with irony and fun. It's meant as a dictionary for politically correct terms, and some of them are pretty well thought up, such as "optically challenged, hair disadvantaged and pharmacological preference, but unfortunately, the subject of ridicule, political correctness, is a fun but far from large subject, and in my opinion, the authors have written a much too large book on a much too small subject. At first it's pretty good entertainment, but it just gets old and corny, and it isn't funny once you reach page 40.

            5 out of 5 stars Entertaining and Useful Book to Own.......2000-07-25

            As we enter the 21st century, it has become very imprtant to improve our language skills for everyday use. Due to the reality of frivilous lawsuits or the development of customer relations skills in today's global economy, it has become very important to acquire advanced communication skills that don't refer to a person's age, race, gender, religion, sexual orientation, or any other human characteristic in a demeaning manner.

            This is where "The Officially Politically Correct Dictionary & Handbook," comes into hand. Originally written as a humor book, this book is actually quite resourceful in anyday situations involving individuals who are different, irritating, or sensitive to what one might say. While working in retail, and later in marketing, I have found that this book allowed me to use proper terms that wouldn't offend anyone. While many of my coworkers and clients laughed at times, this book will come in handy for many service employees. Flight Attendants, Retail Workers, Human Resources Employees, etc..., this book has almost every correct word to say in today's complexed world of jargon.

            Whether dealing with a "difficult woman," (primadonna), a "horizontally-challenged" person (fat), or a "Domestic Incarceration Survivor," (housewife) this humorous, yet helpful book will provide the reader with beneficial words and phrases to add anyone's vocabulary. Truly, this is a must have book in today's marketplace!

            5 out of 5 stars Entertaining and Useful Book to Own.......2000-07-25

            As we enter the 21st century, it has become very imprtant to improve our language skills for everyday use. Due to the reality of frivilous lawsuits or the development of customer relations skills in today's global economy, it has become very important to acquire advanced communication skills that don't refer to a person's age, race, gender, religion, sexual orientation, or any other human characteristic in a demeaning manner.

            This is where "The Officially Politically Correct Dictionary & Handbook," comes into hand. Originally written as a humor book, this book is actually quite resourceful in anyday situations involving individuals who are different, irritating, or sensitive to what one might say. While working in retail, and later in marketing, I have found that this book allowed me to use proper terms that wouldn't offend anyone. While many of my coworkers and clients laughed at times, this book will come in handy for many service employees. Flight Attendants, Retail Workers, Human Resources Employees, etc..., this book has almost every correct word to say in today's complexed world of jargon.

            Whether dealing with a "difficult woman," (primadonna), a "horizontally-challenged" person (fat), or a "Domestic Incarceration Survivor," (housewife) this humorous, yet helpful book will provide the reader with beneficial words and phrases to add anyone's vocabulary. Truly, this is a must have book in today's marketplace!

            Lord of the Rings Instrumental: Trombone (Book & CD)
            Average customer rating: 4.5 out of 5 stars
            • The best notes !!!
            • pretty darn good
            Lord of the Rings Instrumental: Trombone (Book & CD)

            Manufacturer: Warner Bros. Publications
            ProductGroup: Book
            Binding: Paperback

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            ASIN: 0757923275

            Book Description

            Twelve themes from all three blockbuster films. Includes: The Prophecy, In Dreams, Concerning Hobbits, Many Meetings, The Black Rider, Gollum's Song, Rohan, Evenstar, Forth Eorlings, Into The West, The Stewart Of Gondor and Minas Tirith. Each book contains a carefully edited part that is appropriate for the Level 2-3 player and a fully orchestrated accompaniment CD. Each theme on the CD is presented as a "demonstration" track (which features that particular instrument) and also as a "play-along" track without the solo instrument.

            Customer Reviews:

            5 out of 5 stars The best notes !!!.......2005-06-30

            The best I ever played !! Very easy to play and original the film !!!!

            4 out of 5 stars pretty darn good.......2005-01-24

            Personally, I have really enjoyed this piano book. The pieces are meant to be accompaniments for instruments such as trumpet or clarinet, but they contain enough of the melody that they can be enjoyed on their own. "Concerning Hobbits" has to be the highlight of this collection. I have been playing piano for four years and am concidered intermediate to late intermediate, and this is exactly my level. If you are not that advanced, you can pick through the melody line written above the music. There are some very neat pictures in this book too. I would reccomend this selection very highly. (I would have given it 4.5 stars, but you can't give half stars.)

            A Classic Turn of Phrase: Music and the Psychology of Convention (Studies in the Criticism and Theory of Music)
            Average customer rating: Not rated
              A Classic Turn of Phrase: Music and the Psychology of Convention (Studies in the Criticism and Theory of Music)
              Robert O. Gjerdingen
              Manufacturer: Univ of Pennsylvania Pr
              ProductGroup: Book
              Binding: Hardcover

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              Psychology & CounselingPsychology & Counseling | Health, Mind & Body | Subjects | Books | Adolescent Psychology | Applied Psychology | By Topic | Child Psychology | Clinical Psychology | Cognitive | Counseling | Creativity & Genius | Developmental Psychology | Education & Training | Ethnopsychology | Experimental Psychology | Forensic Psychology | General | History | Hypnosis | Industrial Psychology | Logotherapy | Medicine & Psychology | Mental Illness | Movements | Neuropsychology | Occupational & Organizational | Pathologies | Personality | Philosophy of Psychology | Physical Illness & Psychiatry | Physiological Aspects | Psychiatry | Psychoanalysis | Psychobiology | Psychopharmacology | Psychosomatic Medicine | Psychotherapy, TA & NLP | Reference | Research | Sexuality | Social Psychology & Interactions | Statistics | Suicide | Testing & Measurement
              ASIN: 081228075X

              Farscape Role-Playing Game
              Average customer rating: 4 out of 5 stars
              • Good supplement
              • Excellent Resource, Poor d20 Rule System
              • Good sourcebook, system should be better
              • A great way to keep Farscape alive
              • Farscape Role Playing Game, more than just rules
              Farscape Role-Playing Game

              Manufacturer: Alderac Entertainment Group (AEG)
              ProductGroup: Book
              Binding: Hardcover

              GeneralGeneral | Puzzles & Games | Entertainment | Subjects | Books
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              ASIN: 1887953574

              Customer Reviews:

              4 out of 5 stars Good supplement.......2007-07-27

              I love farscape, so you cant go too wrong by me. my only problem with this book is that it seemed a little chaotic, in presentation. It has the episode guide included, it has history for the campaign setting, new rules (Very similar to D20 modern), and my favorite it has the races. I just didnt like the way the text was presented.

              3 out of 5 stars Excellent Resource, Poor d20 Rule System.......2004-02-23

              This book is just astounding in the wealth of information on the Farscape universe. There's detailed profiles on characters including Moya. The races -- twelve of them -- are equally defined with excellent descriptions, homeworld information, insights in to the species' nature, and details of their culture and society as well as history. There are 28 planets defined excellent background information about history, races, government, etc. These sections (143 pages)alone make the book a worthy purchase to any sci-fi fan.

              The next part of the book (up to page 314) goes into the d20 system for gaming in Farscape. I hate to say it, but the authors do not seem to have a strong grasp on d20 concepts. For example, races have abilities adjusted in +1/-1 increments, when they should be +2/-2 increments as bonsus are for every two points, while the odd ability score represents a minimum needed for a feat. Even within that scope the ability adjustments inadequately reflect the races the depict, e.g. Scarrans should get a +6 to +8 STR, not a mere +2. The Shyangs should probaly have an ECL adjustments for expelling flaming gas. Also, in the equipment section, the armor provides no damage reduction, but rather a greater defense bonus. The blurs the difference between deflection and dodge types of armor. This distinction is clear in other hi-tech games, but not here.

              In other parts, it follows d20, but then the rules seem weak or the representation of Farscape is bizarre, like Scropius being a weakling. The skill list is sparse, and some seem redundant, like both Diplomacy and Negotiate can be used for reducing prices. The classes are not particularly impressive, providing few imaginative and unique abilities. All in all, the rules do provide some ideas, but it'll have to be altered, balanced, and enhanced before it can be d20 and really represent a rich Farscape universe.

              In summary, the the first descriptive part is excellent (4 or 5 stars), but the second part about d20 rules system is wanting at best (2 stars).

              4 out of 5 stars Good sourcebook, system should be better.......2004-02-13

              From the back ot the book: "Requires the use of Dungeons and Dragons Player's Handbook..."

              It would be more appropriate to use d20 Modern. The system is loosely d20 and could use a tune up. I think using d20 Modern rules with Farscape RPG as a sourecbook and guide would be best. Racial bonuses are askew and the classes are ill-conceived (PK Commandos have only average attack bonus!?).

              I LOVED/LOVE the show and am happy with the book because it has source material and backstory I've seen nowhere else.

              As far as playing the game, I plan on following my own advice and converting it to d20 Modern (maybe d20 Future when that comes out).

              5 out of 5 stars A great way to keep Farscape alive.......2003-01-10

              This is a superb interpretation of the television series, useful for both Farscape fans and gamers alike. The book is divided into two sections, the first concentrating on storytelling and character elements, while the second is chock full of statistics and gaming information. Throughout, the layout, artwork, and photos are all first rate. In my opinion, AEG has captured the feel of this remarkable series with far more skill than Wizards of the Coast did with its own Star Wars game. For that reason, if you're looking for space opera, you won't go wrong choosing this product.

              I have just one complaint. I'm sure it's an inevitable one, but I wonder what they were smoking when they decided on the statistics for the main characters. Scorpius, the guy who tossed around Crais like a rag doll, with a Strength of 9? Astronaut John Crichton, who's just about mastered wormhole theory and was repairing ultra-high tech less than a cycle after he entered the Uncharted Territories, with a lower intelligence than Aeryn?!

              5 out of 5 stars Farscape Role Playing Game, more than just rules.......2002-09-27

              I am a die-hard Farscape fan. I purchased this book and I don't even play role playing games. This book is valuable for any Farscape fan, RPG-er or not. It is full of in depth information, from Scarran history, to Sheyang culture, to Peacekeeper ranks. Other sections include a chapter on many planets of the Uncharted Territories and another on alien lifeforms (creatures). The section on ships is a little lacking with no pictures, but this is definitley worth the purchase. Long Live Farcape!!

              Customer Mania! It's Never Too Late to Build a Customer-Focused Company
              Average customer rating: 5 out of 5 stars
              • A page-turning read steeped in the senses of yesteryear.
              • Another good book from Blanchard
              • This should be called "The CEO's Bible"
              • I'm a raving fan of Customer Mania ! ! !
              Customer Mania! It's Never Too Late to Build a Customer-Focused Company
              Ken Blanchard , Jim Ballard , and Fred Finch
              Manufacturer: Free Press
              ProductGroup: Book
              Binding: Hardcover

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              ASIN: 0743270282

              Book Description

              Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps:

              • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.

              • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.

              • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.

              • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.

              By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.

              Download Description

              "Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: . Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. . Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. . Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. . Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's. "

              Customer Reviews:

              5 out of 5 stars A page-turning read steeped in the senses of yesteryear........2006-11-06

              Former college instructor and journalist R. D.. Snowcroft presents The Blanchard Brothers Film Company, a novel set at the beginning of the twentieth century - when motion pictures were just beginning to spread as a form of popular entertainment in the nickelodeons frequented by the lower classes, while the upper classes watched theater and the middle classes attended vaudeville. In these times fraught with potential, the hub of motion pictures in America was on the East Cost, not the West; The Blanchard Brothers Film Company is a tale of two brothers whose vibrant studio flourished and faded. One brother was destined for fame and greatness in Hollywood; the other would fall into obscurity. The dynamics of the dog-eat-dog world of popular cinema, even in its infancy, make for a page-turning read steeped in the senses of yesteryear.

              4 out of 5 stars Another good book from Blanchard.......2006-10-30

              This is an easy to read book with leadership principles for people in all levels of leadership.

              5 out of 5 stars This should be called "The CEO's Bible".......2005-08-24

              I had worked for YUM! for 4 days when I went to my first Founder's Day celebration -the day that Ken Blanchard and David Novak (YUM! CEO) gave out these books. I didn't know what to think! The environment was SO different from what I was used to. Why were these people standing on chairs, hooting and yelling, cheering and clapping and having FUN at a biyearly meeting? How did they get so many people to volunteer to speak in front of a 3000+ crowd, when most meetings of under 20 you hardly ever get anyone to speak up?

              I took the book home and read it cover to cover, trying to figure out what Customer Mania was and how do I become a Customer Maniac? I have worked in customer service for years, and the answer was simple: Do it right, and do it right the first time, because you WANT to. Things I had wanted to do under other bosses to help my customers get what they need and want, but was afraid to, because the Boss wouldn't understand or it would cost too much, or take too much time, or wasn't our department. At YUM! there is no such thing as "not my department". If that is a customer who needs your help, then that customer IS your department.

              The book gives great anecdotes to illustrate his point in an easy to read, easy to understand manner. You feel as though Mr. Blanchard were sitting across from you talking to you in person. YUM! has a ways to go in really winning over its customer base, in assuring the customer that YUM! will be there no matter what to make sure they have a great experience in one of their restarants, but we are getting there.

              And the marching band walking through the building to recognize outstanding employees? It's true.

              Every CEO of every company should read this. The things that YUM! does to recognize its employees for a job well done on a daily basis doesn't add up to much in terms of time or money, but the return on that investment is phenomenal. Even as an entry level employee, I know that David Novak cares about the work I do and every day I give 210%, KNOWING that my leadership sees it and appreciates it.

              5 out of 5 stars I'm a raving fan of Customer Mania ! ! ! .......2004-12-18

              Having had the honor and privilege of co-authoring Raving Fans with Ken Blanchard, I waited with eager anticipation for Customer Mania! Knowing Ken as I do I had set my expectations high. Ken has exceeded them!

              Along with Jim Ballard, a co-author with Ken on the phenomenally successful Whale Done, and Ken's long time associate and friend, Fred Finch, Ken has crafted yet another typical Blanchard book - an easy read with easy to understand practical ideas that may be simple, but not simplistic. Customer Mania! focuses on the four keys of setting your sights on the right target, then treating customers and employees the right way and finally, building the right kind of leadership. The wisdom and direction on this last point alone make this book a must read for any manager serious about creating raving fans.

              One huge strength of this book is that it is based on the real life business experience of Yum corporation. The frontline insights and tips must have cost Yum millions upon millions of dollars to learn. I note Amazon is selling the book for $13.57. That's got to be the greatest deal since the Dutch bought Manhattan!

              Customer Mania! is a worthy companion to Raving Fans and I urge every one of the more than a million people who have bought Raving Fans to order their copy of Customer Mania! now!
              Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (Unabridged)
              Average customer rating: Not rated
                Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (Unabridged)
                Ballard, Finch, Ken, Jim, Fred Blanchard
                Manufacturer: audible.com
                ProductGroup: Book
                Binding: Audio Download
                ASIN: B0006LBXGI

                Books:

                1. Kid's Squish Book: Slimy, Squishy, Sticky Things to Do That Should Only Be Done When Wearing Your Oldest Clothes
                2. Language to Cover a Page: The Early Writings of Vito Acconci (Writing Art)
                3. LAST CHANCE FOR EDEN: SELECTED ART CRITICISM BY CHRISTOPHER KNIGHT 1979-1994
                4. Legend, Myth, and Magic in the Image of the Artist: A Historical Experiment
                5. Luggage Labels: And the Golden Age of Travel
                6. Metal Techniques for Craftsmen: A Basic Manual for Craftsmen on the Methods of Forming and Decorating Metals
                7. Monster/Beauty: Building the Body of Love
                8. NO ONE YOU KNOW: A Collection of Cartoons
                9. Occupied Japan for the Home
                10. Picturing Women in Renaissance and Baroque Italy

                Books Index

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