The human form in action and repose: A photographic handbook for artists
Average customer rating: Not rated
    The human form in action and repose: A photographic handbook for artists
    Phil Brodatz , and Dori Watson
    Manufacturer: Reinhold Pub. Corp
    ProductGroup: Book
    Binding: Hardcover
    ASIN: B0006BNWYE
    The Human Form in Action and Repose, A Photographic Handbook for Artists
    Average customer rating: Not rated
      The Human Form in Action and Repose, A Photographic Handbook for Artists
      Phil.; Watson, Dori Brodatz
      Manufacturer: Reinhold Publishing Corp.
      ProductGroup: Book
      Binding: Hardcover
      ASIN: B000UEWCOS
      The Human Form In Action and Repose: A Photographic Handbook for Artists
      Average customer rating: Not rated
        The Human Form In Action and Repose: A Photographic Handbook for Artists
        Phil & Dori Watson Brodatz
        Manufacturer: Reinhold Publishing Corporation
        ProductGroup: Book
        Binding: Hardcover
        ASIN: B000NSBEXQ

        New York Changing: Revisiting Berenice Abbott's New York
        Average customer rating: 5 out of 5 stars
        • New York Changing
        • Of passing interest
        • Double take
        • A Before and After Look at New York
        • A Real Treat
        New York Changing: Revisiting Berenice Abbott's New York
        Douglas Levere , and Paul Goldberger
        Manufacturer: Princeton Architectural Press
        ProductGroup: Book
        Binding: Hardcover

        GeneralGeneral | Architecture | Professional & Technical | Subjects | Books
        ReferenceReference | Architecture | Professional & Technical | Subjects | Books
        Collections, Catalogues & ExhibitionsCollections, Catalogues & Exhibitions | Photography | Arts & Photography | Subjects | Books
        GeneralGeneral | Photography | Arts & Photography | Subjects | Books
        GeneralGeneral | How-to | Photography | Arts & Photography | Subjects | Books
        Reference & TipsReference & Tips | Travel | Subjects | Books | Beaches | Business Travel | Cruises | Essays & Travelogues | Food & Lodging | Guidebooks | Pictorial | Reference | Spas | Tips | Tourist Destinations & Museums | Travel Writing
        New York CityNew York City | New York | States | United States | Travel | Subjects | Books
        New YorkNew York | State & Local | United States | Americas | History | Subjects | Books
        Similar Items:
        1. New York, Empire City: 1920-1945 New York, Empire City: 1920-1945
        2. The Mythic City: Photographs of New York by Samuel H. Gottscho The Mythic City: Photographs of New York by Samuel H. Gottscho
        3. Art Deco New York Art Deco New York
        4. Berenice Abbott: Changing New York Berenice Abbott: Changing New York
        5. New York in the Thirties (Formerly Titled: Changing New York,) New York in the Thirties (Formerly Titled: Changing New York,)

        ASIN: 1568984731

        Book Description

        In 1935 the renowned photographer Berenice Abbott set out on a five-year, WPA-funded project to document New York's transformation from a nineteenth-century city into a modern metropolis of towering skyscrapers. The result was the landmark publication Changing New York, a milestone in the history of photography that stands as an indispensable record of the Depression-era city.
        More than sixty years later, New York is an even denser city of steel-and-glass and restless energy. Guided by Abbott's voice and vision, New York photographer Douglas Levere has revisited the sites of 100 of Abbott's photographs, meticulously duplicating her compositions with exacting detail; each shot is taken at the same time of day, at the same time of year, and with the same type of camera. New York Changing pairs Levere's and Abbott's images, resulting in a remarkable commentary on the evolution of a metropolis known for constantly reinventing itself.

        Customer Reviews:

        5 out of 5 stars New York Changing.......2007-01-12

        This is a beautiful book. Perfect for anyone who loves new york city.

        3 out of 5 stars Of passing interest.......2006-12-23

        I'm fascinated by "then and now" picture compilations. That said, this book does have some really good examples of the genre, however they are surrounded by much less interesting and really unimportant locations throughout NYC. It's a mix. If you like to see how a great city changes, this will have some utility. As a former native New Yorker, I found enough to make me glad I'd bought it but not enough to delight me.

        5 out of 5 stars Double take.......2006-07-10

        Then and now photobooks of American cities are steady bookshop sellers but it is not until you turn over the pages of 'New York Changing' that you'll realise that this is how it should be done. Douglas Levere, with help from Berenice Abbott, has created a brilliant photo record of the world's premier city.

        To start with Abbott created the perfect architectural record with the 1935 to 1939 WPA sponsored project when she shot just over three hundred photos of the city (you can see two hundred of these in 'Berenice Abbott: Changing New York', ISBN 1565845560) and Levere has retaken over a hundred of these with eighty-one appearing in his book.

        Unlike other inferior books of the genre Levere has taken the utmost care with his project. Not only using the same type of camera and lens as Abbott but waiting until the same season and time of day to freeze the moment six decades later. A fascinating page of technical details at the back of the book explains more. The eighty-one photos are divided into four chapters with the majority taken in Manhattan. On each spread Abbott's photo is on the left and Levere's opposite, Bonnie Yochelson writes a straightforward caption for all of the images.

        With the help of 200dpi printing, quality paper and elegant design these photos (and the book) look just stunning. The perfect photobook!

        ***FOR AN INSIDE LOOK click 'customer images' under the cover.

        5 out of 5 stars A Before and After Look at New York.......2006-03-30

        In the middle of the depression Berenice Abbott began a five year, WPA funded project to document in photographs New York's transformation from the 19th century to the modern metropolis of skyscrapers. The result was published as 'Changing New York.'

        Sixty years later Douglas Levere went back to the same sites of 100 of Abbotts photographs and took another picture with the same angle, the same view, and usually even the same time of day (to get the same sun angle) of the same scene.

        The result is this book, 'New York Changing' which shows these pictures arranged next to each other. That way, the only differrence between the pictures is the changes that have come about in the basic structure of the city.

        This is a beautiful coffee table book, except that seeing one set of pictures makes you want to turn to the next set, and you've soon gone through the whole book.

        Highly recommended.

        5 out of 5 stars A Real Treat.......2005-11-12

        Fascinating book! Berenice Abbott's photographs from the 30's alongside present-day photos of the same locations shot by Douglas Levere. A great way to experience the layers of history in New York.

        Impollutable Pogo
        Average customer rating: 5 out of 5 stars
        • Walt Kelly's comedic genius never more evident than here.
        Impollutable Pogo
        Walt Kelly
        Manufacturer: Simon and Schuster
        ProductGroup: Book
        Binding: Paperback
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        ASIN: 0671207377

        Customer Reviews:

        5 out of 5 stars Walt Kelly's comedic genius never more evident than here........2007-08-08

        I first found this book as a child out in the garage bookcases in my family home where I found the art, the animals, and the entire world inside amazing. As I grew older I began to understand the wit and wisdom on a deeper and deeper level until I became an adult and the entire book had a completely differen intelectual effect on me than it had as a child.

        But the pictures are still pretty too look at and the animal are still just as cute, hehe.

        I may have read this as many as 30 times, but it never gets old, and, as testement to the genius of Kelly, it never seems old-fashioned or out-dated!
        Impollutable Pogo
        Average customer rating: Not rated
          Impollutable Pogo
          Walt Kelly
          Manufacturer: Pocket Books
          ProductGroup: Book
          Binding: Mass Market Paperback
          ASIN: B000P1CRNW
          Impollutable Pogo
          Average customer rating: Not rated
            Impollutable Pogo
            Walt Kelly
            Manufacturer: Pocket Book
            ProductGroup: Book
            Binding: Paperback
            ASIN: B000R4OOOM
            Impollutable Pogo
            Average customer rating: Not rated
              Impollutable Pogo

              Manufacturer: Jonas Winter
              ProductGroup: Book
              Binding: Hardcover
              ASIN: 1886460108

              Product Description

              Collectors Edition
              Impollutable Pogo
              Average customer rating: Not rated
                Impollutable Pogo
                Walt Kelly
                Manufacturer: Simon & Schuster
                ProductGroup: Book
                Binding: Paperback
                ASIN: B000PRT7A2

                AIDS: What Teens Need to Know/Grades 7-9 (My Weekly Reader skill book)
                Average customer rating: Not rated
                  AIDS: What Teens Need to Know/Grades 7-9 (My Weekly Reader skill book)
                  Erwin Steinkamp
                  Manufacturer: Amer Education Pub
                  ProductGroup: Book
                  Binding: Paperback

                  TeensTeens | Subjects | Books | Authors, A-Z | Biographies & Memoirs | Health, Mind & Body | History & Historical Fiction | Horror | Literature & Fiction | Manga | Mysteries | Reference | Religion & Spirituality | School & Sports | Science & Technology | Science Fiction & Fantasy | Series | Social Issues
                  AIDSAIDS | Disorders & Diseases | Health, Mind & Body | Subjects | Books
                  ASIN: 0837432359
                  Strange Desires or What Do Ya Know For Sure (Avon Monthly Novel)
                  Average customer rating: Not rated
                    Strange Desires or What Do Ya Know For Sure (Avon Monthly Novel)
                    Len Zinberg
                    Manufacturer: Avon Novels, Inc, NY
                    ProductGroup: Book
                    Binding: Paperback
                    ASIN: B000VSTSEU

                    Product Description

                    A breathless and heart-stiring story of love among the big stars and the would-be stars, of the little studios, the little directors, and the big dreams and passions that move them all.
                    What d'ya know for sure,
                    Average customer rating: Not rated
                      What d'ya know for sure,
                      Len Zinberg
                      Manufacturer: doubleday & co
                      ProductGroup: Book
                      Binding: Unknown Binding
                      ASIN: B0007ENL8C
                      What D'Ya Know For Sure?
                      Average customer rating: Not rated
                        What D'Ya Know For Sure?
                        Len Zinberg
                        Manufacturer: Avon
                        ProductGroup: Book
                        Binding: Mass Market Paperback
                        ASIN: B000TZEB8S
                        What D'Ya Know for Sure?
                        Average customer rating: Not rated
                          What D'Ya Know for Sure?

                          Manufacturer: Avon Publications
                          ProductGroup: Book
                          Binding: Paperback
                          ASIN: B000I1NCB0
                          What Do Ya Know?: Now That You're a Graduate
                          Average customer rating: 4.5 out of 5 stars
                          • This book was Wonderful
                          • A good start for graduates
                          What Do Ya Know?: Now That You're a Graduate
                          Kevin Johnson
                          Manufacturer: Bethany House Publishers
                          ProductGroup: Book
                          Binding: Paperback

                          GeneralGeneral | Christian Living | Christianity | Religion & Spirituality | Subjects | Books
                          GeneralGeneral | Religion & Spirituality | Subjects | Books
                          InspirationalInspirational | Spirituality | Religion & Spirituality | Subjects | Books
                          ASIN: 0764223364

                          Book Description

                          Finals are finished. You have your diploma in hand. High school is- over.

                          What Do Ya Know?

                          Your thirteen-year romp from kindergarten to senioritis has pumped you full of facts that might seem irrelevant to your future. Right now you don't need the quadratic equation. You need answers to the big questions of life:

                          What am I going to be? Will anyone share life with me? Where is God in all of this?

                          Big questions and the answers won't arrive at the snap of your fingers. Real-life solutions take time. Thought. Prayer. Conversation. What Do Ya Know? delivers wisdom to mull in your quiet moments. This collection of writings comes from Kevin Johnson, a man who's dedicated his life to ministering to youth. His pithy insight on approaching your future cover topics that loom large faith, love, responsibility, pressure. And his words are backed up by the absolute wisdom of the Bible.

                          Congratulations, graduate. So whadda ya know?

                          Make Your Next Step Your Best Step Ever

                          Customer Reviews:

                          5 out of 5 stars This book was Wonderful.......2003-10-18

                          I read through this book before giving it to my cousin and pointed out some of the very important area. The book was very interesting, innovative and to the point. I think it is a very important tool to a venturing christian freshman student. The scriptures were appropriately placed to make the biggest impact. It's simply wonderful.

                          4 out of 5 stars A good start for graduates.......2000-05-19

                          Over all I thought the book was well written. Gives advice using the bible as reference. Covers topics that a graduate will have to face in their journey forward.
                          What'ya Know?
                          Average customer rating: Not rated
                            What'ya Know?
                            Michael Feldman
                            Manufacturer: Audioworks
                            ProductGroup: Book
                            Binding: Audio Cassette
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                            ASIN: 0671745506
                            So What You Failed . . . and What's Next: Life Does Go on YA Know
                            Average customer rating: Not rated
                              So What You Failed . . . and What's Next: Life Does Go on YA Know

                              Manufacturer: F R Parker
                              ProductGroup: Book
                              Binding: Hardcover

                              SuccessSuccess | Self-Help | Health, Mind & Body | Subjects | Books
                              ASIN: 189309152X

                              Superhero: A Biography of Christopher Reeve
                              Average customer rating: 2 out of 5 stars
                              • ...Disappointing
                              Superhero: A Biography of Christopher Reeve
                              Chris Nickson
                              Manufacturer: St. Martin's Paperbacks
                              ProductGroup: Book
                              Binding: Mass Market Paperback

                              Actors & ActressesActors & Actresses | Arts & Literature | Biographies & Memoirs | Subjects | Books
                              EntertainersEntertainers | Arts & Literature | Biographies & Memoirs | Subjects | Books
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                              1. Man of Steel: The Career and Courage of Christopher Reeve Man of Steel: The Career and Courage of Christopher Reeve
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                              3. Christopher Reeve (Welcome Books) Christopher Reeve (Welcome Books)

                              ASIN: 0312969805

                              Book Description

                              In 1978 we knew him as a superhero. Soaring through the air, he seemed to embody the strength, courage, and virtue of the Man of Steel. In 1995, paralyzed from a riding accident and unable to breath without a ventilator, actor Christopher Reeve became a different kind of hero--a real one of flesh and blood, who bravely faced the most devastating kind of setback, and who ultimately became a role model for anyone who has ever wanted to give up in the face of hardship. In Superhero we see a man who has been driven from day one, driven to succeed academically, athletically, professionally, and after his accident, even more determined-to walk again, to help others in need, and to prove that the soul and spirit can soar, even when the body can barely move.

                              Customer Reviews:

                              2 out of 5 stars ...Disappointing.......2000-07-11

                              Christopher Reeve's acting career alone is probably not interesting enough to sell books. It was his determination to recover from his crippling riding accident that inspired me to listen to the audio version of Superhero: Ahe Biography of Christopher Reeve, by Chris Nickson.

                              Other than his rise to stardom at an early age with Superman, and his tragic accident, there is nothing much to say. This becomes evident when the author runs out of words and starts using the same phrases over and over again. By the middle of the book I was annoyed and tired of listening to it. It left me feeling that Christopher Reeve was a well to do, preppy actor who made it big, then squandered his stardom and made excuses for his otherwise mediocre acting career.

                              Sadly enough, it takes his paralyzing riding accident to pick up the pace of the book and make it interesting enough to finish. His life after the fall is certainly more notable and the book depicts a couple of really moving moments.

                              Perhaps in another 20 years his life will have expanded enough to make a really worthwhile book. My opinion is they should have waited until then to write this one.
                              Superhero: Biography of Christopher Reeve
                              Average customer rating: Not rated
                                Superhero: Biography of Christopher Reeve

                                Manufacturer: Robert Hale Ltd
                                ProductGroup: Book
                                Binding: Hardcover

                                Arts & LiteratureArts & Literature | Biographies & Memoirs | Subjects | Books | Actors & Actresses | Artists, Architects & Photographers | Authors | Composers & Musicians | Dancers | Entertainers | Movie Directors | New Age | Television Performers | Theatre
                                GeneralGeneral | Biographies & Memoirs | Subjects | Books
                                GeneralGeneral | Movies | Entertainment | Subjects | Books
                                DisabledDisabled | Special Groups | Social Sciences | Nonfiction | Subjects | Books
                                ASIN: 0709063857
                                Christopher Reeve: A Real-Life Superhero
                                Average customer rating: Not rated
                                  Christopher Reeve: A Real-Life Superhero
                                  Karen Edwards
                                  Manufacturer: Great Source Education Group
                                  ProductGroup: Book
                                  Binding: Hardcover

                                  GeneralGeneral | Biographies | People & Places | Children's Books | Subjects | Books
                                  GeneralGeneral | Literature | Children's Books | Subjects | Books
                                  ASIN: 066951411X
                                  SUPERHERO An Unauthorized Biography of Christopher Reeve
                                  Average customer rating: Not rated
                                    SUPERHERO An Unauthorized Biography of Christopher Reeve
                                    Chris Nickson
                                    Manufacturer: St. Martin's Paperbacks
                                    ProductGroup: Book
                                    Binding: Paperback
                                    ASIN: B000OTI38S

                                    Sounds of Reform: Progressivism and Music in Chicago, 1873-1935
                                    Average customer rating: Not rated
                                      Sounds of Reform: Progressivism and Music in Chicago, 1873-1935
                                      Derek Vaillant
                                      Manufacturer: The University of North Carolina Press
                                      ProductGroup: Book
                                      Binding: Paperback

                                      GeneralGeneral | Music | Entertainment | Subjects | Books
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                                      2. Music in Everyday Life Music in Everyday Life

                                      ASIN: 0807854816
                                      Release Date: 2006-09-26

                                      Book Description

                                      Between 1873 and 1935, reformers in Chicago used the power of music to unify the diverse peoples of the metropolis. These musical progressives emphasized the capacity of music to transcend differences among various groups. Sounds of Reform looks at the history of efforts to propagate this vision and the resulting encounters between activists and ethnic, immigrant, and working-class residents.

                                      Musical progressives sponsored free concerts and music lessons at neighborhood parks and settlement houses, organized music festivals and neighborhood dances, and used the radio waves as part of an unprecedented effort to advance civic engagement. European classical music, ragtime, jazz, and popular American song all figured into the musical progressives' mission.

                                      For residents with ideas about music as a tool of self-determination, musical progressivism could be problematic as well as empowering. The resulting struggles and negotiations between reformers and residents transformed the public culture of Chicago. Through his innovative examination of the role of music in the history of progressivism, Derek Vaillant offers a new perspective on the cultural politics of music and American society.

                                      The Hinged Square & Other Puzzles (Mastermind Collection)
                                      Average customer rating: 3 out of 5 stars
                                      • Put on your thinking cap and get to work.
                                      • Tired Rehash Of Several Uninteresting Concepts
                                      • ok puzzles dressed up in pretty graphics
                                      • Get your puzzle solving skills in shape
                                      The Hinged Square & Other Puzzles (Mastermind Collection)
                                      Ivan Moscovich
                                      Manufacturer: Sterling
                                      ProductGroup: Book
                                      Binding: Paperback

                                      GeneralGeneral | Puzzles & Games | Entertainment | Subjects | Books
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                                      3. Knotty Number Problems & Other Puzzles (Mastermind Collection) Knotty Number Problems & Other Puzzles (Mastermind Collection)
                                      4. The Shoelace Problem and Other Puzzles (Mastermind) The Shoelace Problem and Other Puzzles (Mastermind)
                                      5. Sensational Shape Problems & Other Puzzles (Mastermind Collection) Sensational Shape Problems & Other Puzzles (Mastermind Collection)

                                      ASIN: 1402716664

                                      Book Description

                                      A colorful square, dissected into four parts, with hinges marked in black. If you leave the blue piece fixed and swing the others around their hinges, a new shape will emerge. Can you guess just by looking what it will be? This is just one of the tricky geometrical gems that will make a puzzler’s mind work overtime. Try drawing a set of variously shaped polygons using only a compass and a ruler (no measuring allowed!), figuring out which of two sculptures is bigger (logic alone won’t give you the answer), and lots more.

                                      Customer Reviews:

                                      5 out of 5 stars Put on your thinking cap and get to work........2005-04-26

                                      A great new book by one of the masters of Recreational Mathematics and Puzzles.This book will give hours of fun to puzzlers of all abilities and intrests.
                                      Just to get warmed up,Ivan shows us how to construct triangles,squares,pentagons,pentagrams,hexagons,heptagons,hexagrams,octagons,heptagons,octagrams and nonagons ,all with only a compass and a straight edge.
                                      Then he reminds us of something we've known since childhood;that no two snowflakes are alike.He shows 5 designs and tells us about Bentley (1865-1931),who was the first to photograph one in 1885,and went on to photograph over 5000 in his lifetime,finding no two alike.When you try to imagine all the snowflakes that ever were or ever will be,all hexagonal but different;and you start to see what infinity means.And you thought that the number of flakes last winter was a large number.It's impossible to imagine all those designs and then denying a Supreme Creator.
                                      He also covers the Fibonacci series:
                                      1,1,2,3,5,8,13,21,34,...where each new number is the sum of the previous two in the series.By dividing a number by the one that preceeds it,you'll get 1.61538 and that the Golden Ratio phi of 0.618 and how closely related they are.
                                      He also rounds out this selection of puzzles with several other games involving circles,blocks,paths,hidden images,matchsticks,depth perception,mazes etc.
                                      The Hinged Square of Henry Dudeney,Miquel's Theorem and the Six Circles Theorem show the fun and fascination with Recreational Mathematics.
                                      A great book for the amateur or seasoned puzzler.
                                      Also a book that should not be overlooked by one who likes to construct puzzles or games.
                                      I don't often comment on other reviews,but the Geek,his words not mine,that scoffed at the book was way off base.The next time his mother buys him something ,maybe a bottle of vinegar would be more suitable to such a sourpuss.This guy gives Geeks a bad image.
                                      I've got a few more puzzle books by Moscovich that I can't wait to dig into.The big gem he put out called 1000 Play Thinks,in my humble opinion ,is unmatched.See my review dated March 9,2002 and November 15,2003.

                                      1 out of 5 stars Tired Rehash Of Several Uninteresting Concepts.......2005-02-11

                                      This is the first product I have felt compelled to review at Amazon, because this book was so unsatisfying. First of all, the color scheme is garish, and not in a good way. Then there's the matter of content. Despite the title, there are very few puzzles in this book. I'm not even sure how to categorize what is in the book - compass and straightedge construction problems? Optical illusions? Map coloring and Hamiltonian circuit problems? I am a pretty big geek, but none of this stuff even remotely interested me. Graph paper racing games? Some sort of simulated soccer game? Other "games" that are too boring or complicated to even imagine playing? It was almost painful just to read the book, never mind trying to solve the inane problems.

                                      My advice: get anything - ANYTHING - written by Martin Gardner before you even think of touching this book. My copy (which I got as a gift) is going straight into the trash. I wouldn't inflict this book on anyone else. (Sorry Mom - but I appreciate the thought, and that's what counts.)

                                      3 out of 5 stars ok puzzles dressed up in pretty graphics.......2005-01-02

                                      I've bought several books from this new series of puzzle books from Ivan. They are very well presented with colorfull graphics and good background info on the origin of many problems.

                                      However there just isn't enough original puzzles in these books for me to recommend them whole-heartedly. So I'd say these books are meant for the puzzle novice or for high school students.

                                      4 out of 5 stars Get your puzzle solving skills in shape.......2004-12-06

                                      Did you know that every snowflake has six reflectional and six rotational symmetries? So says Ivan Moscovich, the designer of these puzzles and games which provide a learning experience that he calls "recreational mathematics." This collection of puzzles and games contains examples of many forms of symmetry. You will also encounter shape transformation puzzles such as the classic hinged square puzzle of the title, along with problems based on mosaics, directions and dimensions, and matchsticks.

                                      Interspersed among the puzzles in this collection are fascinating facts about such things as phi (the golden ratio), patterns, and how to draw polygons using only a compass and a straightedge. The answer pages provide not only solutions, but also explanations for the answers that incorporate simple principles of mathematics. These puzzles are not just challenging and educational, but they are also a visual treat, since each puzzle has one or more colorful and eye-pleasing illustrations. Some of these puzzles will require a lot of thought, but that makes discovering the solution all the more rewarding. Give your brain a good workout!

                                      Eileen Rieback
                                      The Hinged Square and Other Puzzles (Mastermind)
                                      Average customer rating: Not rated
                                        The Hinged Square and Other Puzzles (Mastermind)
                                        Ivan Moscovich
                                        Manufacturer: Robson Books Ltd
                                        ProductGroup: Book
                                        Binding: Paperback

                                        GeneralGeneral | Puzzles & Games | Entertainment | Subjects | Books
                                        ASIN: 186105842X
                                        Hinged Square and Other Puzzles
                                        Average customer rating: Not rated
                                          Hinged Square and Other Puzzles
                                          Ivan Moscovich
                                          Manufacturer: ROBSON BOOKS
                                          ProductGroup: Book
                                          Binding: Paperback
                                          ASIN: B000GSAWN6
                                          Hinged Square and Other Puzzles
                                          Average customer rating: Not rated
                                            Hinged Square and Other Puzzles
                                            Ivan Moscovich
                                            Manufacturer: Robson Books
                                            ProductGroup: Book
                                            Binding: Paperback
                                            ASIN: B000K2I8AM

                                            Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
                                            Average customer rating: 3.5 out of 5 stars
                                            • Quick and easy read, lots of valuable tips
                                            • Short, practical, concise help for dealing with customers
                                            • Lots of Bad Advice!!!! An Awful Book :(
                                            Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
                                            Robert Bacal
                                            Manufacturer: McGraw-Hill
                                            ProductGroup: Book
                                            Binding: Paperback

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                                            1. Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
                                            2. Customer Service Training 101: Quick And Easy Techniques That Get Great Results Customer Service Training 101: Quick And Easy Techniques That Get Great Results
                                            3. The Big Book of Customer Service Training Games (Big Book) The Big Book of Customer Service Training Games (Big Book)
                                            4. Great Customer Service on the Telephone (Worksmart Series) Great Customer Service on the Telephone (Worksmart Series)
                                            5. Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

                                            ASIN: 007144453X

                                            Book Description

                                            Tools for pleasing even the most demanding customers

                                            A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

                                            Customer Reviews:

                                            4 out of 5 stars Quick and easy read, lots of valuable tips.......2007-08-31

                                            This book is succinct and easy to reference. I have 20+ years customer service experience and WOULD recommend this book to anyone who is open-minded to trying new tools and techniques. If you are having trouble with customers, change your approach. This book will help you do just that.

                                            What the world needs now is more customer service!

                                            5 out of 5 stars Short, practical, concise help for dealing with customers.......2005-04-28

                                            The book begins with a section outlining some sixty specific customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.

                                            But that's not the meat of the book, or what makes the book so useful. The rest of the book contains about sixty vignettes or dialogues between customers and staff, showing how the various situations SHOULD be handled. Each vignette is short, and to the point and the information for each one can be assimilated and learned from in a very few minutes.

                                            I like this book because it can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two vignettes, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.

                                            It's low priced. It's quick to learn from. And it's real. Most of the vignettes struck home with me. I bet I've had most of these situations.

                                            If there's a better, faster book to learn how to deal with customers (especially the difficult customers), I haven't found it yet.

                                            1 out of 5 stars Lots of Bad Advice!!!! An Awful Book :( .......2005-04-21

                                            I've been in the customer service field for 15 years, and this is, hands down, the worst customer service book I've ever read! The techniques listed are truly awful. In every situation I put myself in the customer's position and if the person helping me followed these techniques - I would quickly become an angry customer or insulted and never visit that establishment again. The author lists the exact wrong things to do to provide good customer service, yet he presents them as good techniques and the right thing to do. Awful! I think Mr. Bascal didn't pay attention to the title of his book - it is NOT entitled "Perfect Ways to Enrage Your Customers."

                                            The first part of the book the author labors on and on about how "allegedly" great his book is and then proceeds to take 15 pages to explain the set up of his book - which could be done in two or three sentences. He then outlines his very bad techniques in the second section, and the third section he gives examples of how to put these outrageous techniques in to action.

                                            Whatever you do, do NOT buy this book. And most importantly, do not let your employees read this book!!! I would hate to see anyone putting these stupid and customer enraging/insulting tecniques in to practice.

                                            Books:

                                            1. The M.C. Escher Jigsaw Puzzle Book
                                            2. The Mask of Art: Breaking the Aesthetic Contract--Film and Literature
                                            3. The Pennsylvania-German Decorated Chest
                                            4. The Quilt Maker: A Story Collection
                                            5. The Rhetoric of the Frame: Essays on the Boundaries of the Artwork (Cambridge Studies in New Art History and Criticism)
                                            6. The second official I hate cats book
                                            7. The Uncanny: Experiments in Cyborg Culture: Experiments in Cyborg Culture
                                            8. Toile: The Storied Fabrics of Europe and America (Schiffer Design Book)
                                            9. Treasures of Venice (Rizzoli Art Guide)
                                            10. Trumpet to Arms: Alternative Media in America

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