Unseemly Man
Average customer rating: 4 out of 5 stars
  • A Fun, Thought Provoking Book
  • Better than the movie
  • Larry Flynt's Fight For Free Expression
  • OK, He's A First Amendment Hero, Buuuuuuttt....
  • I couldn't put it down!
Unseemly Man
Larry Flynt , and Kenneth Ross
Manufacturer: Dove Books
ProductGroup: Book
Binding: Hardcover

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ASIN: 0787111430

Customer Reviews:

4 out of 5 stars A Fun, Thought Provoking Book.......2007-09-11

Flynt is a drunk, drug addict, pornographer, eighth-grade dropout, convicted felon, and adulterer who has a lot to teach us. I thoroughly enjoyed the book. While many people would cringe at the thought of reading his book, I would remind you of the words of Jimmy Buffet who sang, "Read dozens of books about heroes and crooks, and I learned much from both of their styles."

4 out of 5 stars Better than the movie.......2007-02-26

Larry Flynt is one of Americas great unrecognized heroes. He stood for our constitution every chance he could and it cost him dearly. His story should be read by everyone who really wants to know the price of freedom in our country. My only problem with the book is it was too short skimping over things I would of liked greater detail on. Otherwise it was a good read and better than the movie The People V.s. Larry Flynt.

3 out of 5 stars Larry Flynt's Fight For Free Expression.......2006-06-23

Larry Flynt is one of America's most colorful adult- industry businessmen. Starting with his dysfunctional childhood, Flynt's life reads like a tragic novel with a fairly happy ending. He spent his youth doing very unchild-like things such as selling moonshine and copulating with a mother hen. He ran away from home a few times; was molested by a man; spent time in the army; divorced twice at a young age; and entered the world of adult business where his life became a revolving door of courtroom appearances and, ultimately, triumph over the system.

Controversy is something that has followed Larry Flynt around for most of his lifetime. Much of it, the combative Mr. Flynt brought on himself. He deliberately behaved in outrageous ways, just to challenge the rules and defy authority. His courtroom antics, in particular, went way over the top and shocked and amazed everyone, including those who felt they knew him pretty well. Flynt commitment such wild and crazy acts as wearing a U.S. flag as a diaper in the courtroom; spitting on a judge; cursing out loud; and throwing oranges when he got fed up with court procedures.

This book tries to cram too much, in my opinion, into too little space. In a matter of a couple of paragraphs, Flynt often covers a span of several years of his life. He elaborates and explains some of his life events in more detail. But other events are just mentioned briefly, in a few sentences, making you want to know a little more. I assume that Flynt did this to keep the book from getting so long that people would not want to read it. Given all of the twists and turns in Flynt's outrageous life, this book could have easily been two or even three times longer.

Many personal tragedies have befallen Larry Flynt throughout his lifetime. He witnessed the death of his younger sister, who was diagnosed with leukemia and died at the tender age of 5. He had two women betray him, shortly following his marriage to each one. He was shot by a white supremacist and was left paralyzed from the waist down. His third wife, Althea, died in the bathtub at home. He underwent a "born again" experience under the guiding hand of Ruth Stapleton (President Jimmy Carter's sister), and later rejected the experience completely. He finally had his shining moment when he won the Supreme Court decision over Jerry Falwell, but with so many negative events in one's lifetime, you have to wonder how the man kept his sanity.

Larry Flynt's life as told in this book would make an interesting psychological case study. What impact did the molestation by the hitchhike driver have on Flynt's psyche? What about the two betrayals by early girlfriends? Did they scar him for life against making emotional commitments to women? Was the fact that Althea came from an even more dysfunctional (believe it or not!) background just a coincidence, or do these types of individuals commonly fall for each other? None of these questions is easy to answer. Flynt's life has all the makings of a research study for a Ph.D. psychology student.

Most of the Larry Flynt saga includes information that I was already aware of, but hadn't heard in a long time. I already knew about the chicken incident, the poverty, the go- go clubs, the magazines, and all the court appearances in defense of free speech. I knew that he started in business right here in my hometown of Dayton, Ohio. But I had forgotten about Flynt's experience with the Delorean tapes (he got them from an anonymous source- they showed the FBI framing Mr. Delorean and then falsely arresting him on drug charges), so this was a refresher course on that subject. And I did not know anything about the experience with the hitchhiker or the dysfunctional life of his wife Althea. These were all new things for me to read about.

Flynt makes some interesting observations about life, the law, and sexual repression and his own personal stories keep you entertained as you read. Some of the statements he makes might seem a little outrageous and difficult to believe, but I see no reason for him to be making them up. The chicken incident, for example, seems a little too wild to be true. But the fact is, I have talked to people who grew up in Kentucky in the 1940's and 1950's and they can vouch for what Flynt is talking about. It wasn't uncommon at all, in the state of Kentucky during this era, for people to do "things" with animals. It was also ordinary for every family to have at least one alcoholic and it was fairly common for family members to practice inbreeding. These were all acceptable ways of life at this time, in the state of Kentucky.

Whether you like Larry Flynt or not, you have to admire his incredible tenacity and his relentless refusal to allow others to control his life and tell him how to live. Flynt has spent much of his life as a crusader for First Amendment rights, and he has sacrificed much of his personal time and freedom to fight for the right to be offensive. His autobiography is a true rags to riches story. From the sleepy hollows of Kentucky to a multi- million dollar business and a mansion in Beverly Hills, Larry Flynt has come a long way. He has fought for individual expression and paid a high price for pursuing his cause. He lost the woman of his dreams and almost lost his own life in the process.

"An Unseemly Man" reads like a work of fiction. Much of it will shock and surprise the average reader, while leaving others feeling a sense of disgust. There is a fair amount of profanity, and Flynt is very outspoken from beginning to end, explaining his point of view in a direct and sometimes abrasive way. It's an interesting book to read, to say the least, and it will make many people reassess the way they view one of the best- known and most controversial businessmen in the adult entertainment industry, Mr. Larry C. Flynt.

3 out of 5 stars OK, He's A First Amendment Hero, Buuuuuuttt...........2005-09-23

Is Larry Flynt a champion of free speech, exposer of hypocrisy among clay-footed moralists in elected office, and likable purveyor of dirty magazines, or is the man the gravest threat to community decency since the abolition of the chastity belt? You decide.

That Larry Flynt collaborated on an autobiography that wasn't a salacious commercial for sleaze shocked many who thought he man incapable of tact. When this volume showed up in public libraries, some thought pigs might have sprouted wings. But the fact is, this is mostly a straightforward life story whose subject happens to be in the skin trade. That I am about to write a review in which I say some nice things about Larry Flynt is little short of a betrayal of the ethics so many of our teachers in Catholic elementary school tried to instill in us in a city where Flynt's memory still loomed from his time as public enemy number one. Except for a few years away at college I have always lived around Cincinnati, Ohio, scene of the alarmingly bad idea that was the 1970's obscenity trial of pornographer Larry Flynt, then a resident of our uptight right-wing berg. As a youth in the decade after the trial, I heard names like "Larry Flynt" and "Hustler Magazine" occasionally spoken in hushed tones as if it were evil incarnate being mentioned (which naturally made me curious as to what this matter was all about). So when Flynt made his return to "Censornati" in the late '90's to re-open the first adult bookstore in town since he left in the aftermath of his ill-advised trial, it was major local news and I was bemusedly interested. I got the front page newspaper clippings sent to me and followed along as the moralists among Cincinnati residents and elected officials reacted with wild outrage to the return of this outcast Satan.

So, just for background sake, that's what I knew about Larry Flynt when I began this book, fresh from having seen the fairly good movie made of his life "The People Versus Larry Flynt". (Even if it did make my home town seem like it had no one living in it except hysterical, repressed, neo-fascist Puritans.)

I'll say this. Larry Flynt in this book is refreshingly unpretentious. He is who he is, an ambitious entrepreneur who earned every penny he ever spent and who is unafraid of taking a stand on the things he believes in. He is also a foul-mouthed, perverse, virulently anti-government, self-aggrandizing publicity hound, who made me laugh with and at him a time or two and left me thinking he is most likely basically harmless to public morals and in helping members of Congress stick to their wedding vows via his posted bounties on information about their infidelities, he might even do society some good.

But news flash to young liberal anti-censorship types who might read this. There are SURE more palatable First Amendment In Action heroes out there to idolize.

5 out of 5 stars I couldn't put it down!.......1998-11-28

After I searched the book store for over an hour, I finally found "An Unseemly Man". Once I started reading the book, I did not put it down until I was finished! I was a big fan of Larry's before I read the book....I was his #1 fan when I was done. I laughed out loud and shed a tear or two. You don't have to like what Larry does for a living...but don't make judgments til you read the book. You might see Larry in a whole different light. His story is truly amazing!
Unseemly Man 1ST Edition Signed
Average customer rating: Not rated
    Unseemly Man 1ST Edition Signed
    Larry Flynt
    Manufacturer: DOVE BOOK
    ProductGroup: Book
    Binding: Hardcover
    ASIN: B000SO3884
    An Unseemly Man: My Life As Pornographer, Pundit and Social Outcast
    Average customer rating: 2.5 out of 5 stars
    • Disappointing.
    • America NEEDS more pornographers!!!
    • A True Hero
    An Unseemly Man: My Life As Pornographer, Pundit and Social Outcast
    Larry Flynt , and Kenneth Ross
    Manufacturer: Dove Books
    ProductGroup: Book
    Binding: Audio Cassette

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    ASIN: 0787111783

    Customer Reviews:

    1 out of 5 stars Disappointing........2003-05-19

    I was looking forward to this book, hoping that Flynt would actually reveal something of himself that we didn't already know from the film "The People vs. Larry Flynt." Leave it to a pornographer to reveal absolutely nothing of importance. The book is really just a play-by-play of his 'career' -- and the writing is slow, at times meandering, and just boring. I've concluded Flynt himself is boring. Among other things, I would have loved to hear about his long feud with High Society publisher Carl Ruderman (one of the world's richest and least-known porn kings), but Flynt bails on us. Instead he opts to recount the demise of his wife and the legal particulars of his case with the Supreme Court. At times it's a bit reminiscent of the undoing of Lenny Bruce, standing on stage reciting court transcripts to a crowd expecting jokes. In the end, it's all just sad, pathetic and SOOOOOO old.

    1 out of 5 stars America NEEDS more pornographers!!!.......1999-06-12

    The fact that Larry Flynt has earned the undying gratitude of the Democratic Party is more of a sad commentary on that party than it is a compliment to Mr. Flynt! Yes, he's worked his way to the top and is now a millionaire --- but we could say the same about John Gotti or the Reverend Jim Baker, and I certainly don't respect them!

    No, I'm afraid Mr. Flynt is a flash in the pan, who will soon be discarded by his Democratic Party friends as the 2000 election nears. And these books showing him to be a heroic figure will fizzle out as well --- after all, Larry Flynt's loyal readership requires full-frontal nudity in all of their reading material.

    5 out of 5 stars A True Hero.......1997-11-20

    Larry Flynt is a fighter who has overcome strong odds and defeated those who would stifle freedom and impose their own morality upon us all. Anyone who values personal freedom owes the author a debt of gratitude.
    An Unseemly Man: My Life As a Pornographer, Pundit and Social Outcast
    Average customer rating: Not rated
      An Unseemly Man: My Life As a Pornographer, Pundit and Social Outcast
      Larry Flynt
      Manufacturer: Dove Books
      ProductGroup: Book
      Binding: Hardcover
      ASIN: B000U2JU54

      Chess: An Annotated Bibliography : 1969-1988
      Average customer rating: Not rated
        Chess: An Annotated Bibliography : 1969-1988
        Andy Lusis
        Manufacturer: Mansell
        ProductGroup: Book
        Binding: Hardcover

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        Laid Back in Hollywood: Remembering
        Average customer rating: 3 out of 5 stars
        • Fascinating Story of Life, Love, and Heartbreak
        • JO COTTON'S MRS REMEMBERS
        • Brief and patchy recollections spend little time on movies
        Laid Back in Hollywood: Remembering
        Patricia Medina , and Patricia Medina Cotten
        Manufacturer: Belle Publishing
        ProductGroup: Book
        Binding: Paperback

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        ASIN: 0964963523

        Customer Reviews:

        5 out of 5 stars Fascinating Story of Life, Love, and Heartbreak.......2005-09-25

        When I first started reading Patricia Medina Cotten's book, I found her writing style took some getting used to. Mrs. Cotten's writing is very conversational, but once I had warmed to it, reading her book was like listening to the rememberances of a close friend. Mrs. Cotten tells all about her childhood with loving parents and an amazingly close relationship to her sisters, being in England during WWII, and her first marriage, all with candor and honesty. We follow her to Hollywood as she tells of her adventures as a divorcee who never planned to remarry. Enter Joseph Cotten. When she is writing about him the reader cannot help but be enthralled by the beauty of their relationship. They marry and enjoy many happy healthy years together until illness intervenes. In the last half of the book "Only When I Cry" Patricia recounts her many years nursing the man she loved so deeply as he valiantly struggled back from a stroke and fought cancer. The heartbreak she felt watching the love of her life in such condition while struggling to keep him fighting is movingly conveyed. You sense that Mr. Cotten, though he had to be in tremendous pain and discomfort during his final years, fought so courageously so that he could be with Patricia for as long as he could. Ultimately he passed away in 1994 with Patricia at his side and she wrote these memoirs as a sort of therapy. I came into this book not knowing much about Mr. or Mrs. Cotten and came away from it in awe. Mrs. Cotten's life was exciting and adventurous, but she never lost sight of the importance of love or family (she even refused several large film roles because she would not havebeen able to go home for Christmas)and worked tirelessly to see that Mr. Cottens last days were as he wished and preserved his dignity. Mr. Cotten's capacity for love and generosity are overwhelming. I was also left with added respect for Jennifer Jones, who proved to be the best friend to the Cottens and Robert Wagner for his gracious last encounter with Mr. Cotten, among several others who helped keep Mr. Cotten's spirits up. All in all a wonderful book from a wonderful woman about a life with an amazing man!

        2 out of 5 stars JO COTTON'S MRS REMEMBERS.......2003-03-21

        As someone who has collected every film, book & magazine about Jennifer Jones, I am casting my net wider and reading biographies of people who knew her, i.e.Paticia Cotton nee, Medina.She wrote this book in 1998 as a suggested therapy by a friend, following the death of her famous husband Joesph Cotton from throat cancer in 1994.

        Born in Liverpool, England in 1920 of middle class parents, her mother was quintissentially English while her father was Spanish - hence - Medina.She attended an all girls' boarding school and eventually "got into movies".Of her first husband, Richard Greene (of the 1950's British tv series: "Adventures of Robin Hood" fame), she alikened to her "twin brother".There was evidentally no real passion, just friendship, and an amicable divorce soon followed.

        Her initial film career was in European films since she was fluent in French, Italian and Spanish.I must say she is very frank about her first sexual experiences sur la Continent!Eventually she moved her base to Hollywood but did not let the star system blind her to her family.She was not averse to giving up a chance of a film part if she wished to go back to England especially to see her mother to whom she was especially close.I wanted to see an example of her acting after reading this book, especially in the 1940's when she was at her most attractive.I found "They Met In The Dark (1943) with James Mason, still in print which I obtained through Blackstar.co.uk.In this film she played Mary a manacurist but unfortunatly not being the principal female star (it was Joyce Howard), she got bumped off after the first reel.With her good looks, black hair and perfect shoulders, she was often csst in the "femme fatale" roles and rarely saw her part to the end of the film.Certainly her work seems mainly undistinguished, what we would call today a "Hollywood starlet".

        The services of a professional literary editor whould have improved the style and content since the chapters and sentences a rather "punchy".

        The greater part of the second half of her autobiography is taken up with being Mrs Joseph Cotton and sublimating her career to his, then nursing him through the disease which finally killed him.There are some interesting vignettes of famous Hollywood stars e.g.Rex Harrison giving intimate sketches to which the gossip columnists of the day were not privy.Jennifer Jones was a life-long friend in the genuine sense to her husband (and to her) as they did four films together.

        2 out of 5 stars Brief and patchy recollections spend little time on movies.......2000-12-14

        Not being partial to reading Hollywood memoirs, I am left with no basis for comparison. The only interest I had in this book was that for a while she was my favorite actress and at first was thrilled to find this book. The lens, however, is not so much on Hollywood as it is on the more personal impressions of a person remembering and commenting on her past. Divided in two, between the first part, "The Living was Easy" covering from her early years through the apex of her career during the 50's in the first 75 pages, then meeting Joseph Cotton and stories from her marriage another 90 pages. The second part, "Only When I Cry", the last 50 pages, details his illness and ends with his passing. Reads like it could have been a novel, if it were fleshed out, sometimes it reads as if your sitting and hearing quick stories from your grandmother over tea. Sometimes an obscurity isn't explained or a commonplace reported. The friends enter and exit like any friends, but they have names like David Niven or Jennifer Jones. It's a difficult book to rate, and it would have been nice if it had been a picture book because she is very lovely, possessing Hollywood's most beautiful shoulders. Her own character arises from this as a timid tempest and the admiration and love she has for her husband Joseph Cotton is boundless. I always know a good book because I read it quickly, but if it takes 8 months to get through a 220 page book, I can only recommend it for those who have an interest in either of the two actors. The title no doubt arises from a publisher's wish to give the work a slant; this actress never got the film she needed to launch herself into the list of Hollywood icons.

        Ritual Practice in Modern Japan: Ordering Place, People, and Action
        Average customer rating: Not rated
          Ritual Practice in Modern Japan: Ordering Place, People, and Action
          Satsuki Kawano
          Manufacturer: University of Hawaii Press
          ProductGroup: Book
          Binding: Paperback

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          Book Description

          National surveys indicate that most Japanese, while professing no religious commitment, frequently perform rituals: They regularly tend their family home altars, look after family graves, participate in neighborhood festivals, and visit Shinto shrines and Buddhist temples. Are these rituals mere formalities?

          Based on fourteen months of fieldwork in Kamakura city near Tokyo, Satsuki Kawano examines the power of ritual and its relevance for modern urbanites. She reveals the indebtedness of ritual to forms that create an elevated context and infuse the mundane with a sense of moral order. By employing acts and environments common to everyday life, Kawano argues, ritual evokes morally positive values such as purity, gratitude, respect, and indebtedness. Rather than objectify morality in a sacred text or religious doctrine, ritual embodies and emplaces a sense of what it means to be a good person and creates moments of personal significance and engagement. In Kamakura, belief is therefore a consequence and not a prerequisite of ritual engagement.

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          Ritual Practice in Modern Japan: Ordering Place, People, and Action.(Book review): An article from: Pacific Affairs
          Average customer rating: Not rated
            Ritual Practice in Modern Japan: Ordering Place, People, and Action.(Book review): An article from: Pacific Affairs
            Millie Creighton
            Manufacturer: Thomson Gale
            ProductGroup: Book
            Binding: Digital
            ASIN: B000FVS2P4
            Release Date: 2006-05-30

            Book Description

            This digital document is an article from Pacific Affairs, published by Thomson Gale on December 22, 2005. The length of the article is 682 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

            Citation Details
            Title: Ritual Practice in Modern Japan: Ordering Place, People, and Action.(Book review)
            Author: Millie Creighton
            Publication: Pacific Affairs (Magazine/Journal)
            Date: December 22, 2005
            Publisher: Thomson Gale
            Volume: 78 Issue: 4 Page: 657(3)

            Article Type: Book review

            Distributed by Thomson Gale

            Parlor Games: Amusements and Entertainment for Everyone
            Average customer rating: 5 out of 5 stars
            • Gentle amusements of the past
            Parlor Games: Amusements and Entertainment for Everyone

            Manufacturer: Clarkson Potter
            ProductGroup: Book
            Binding: Hardcover

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            ASIN: 0609610279
            Release Date: 2002-07-02

            Book Description

            Opening the door to the fun-filled frolics and cerebral sports of yesteryear, Parlor Games presents more than 150 games, puzzles, and activities that will turn any gathering into a festival of laughter and delight. From old favorites like Twenty Questions, Charades, and Blind Man’s Bluff to less familiar amusements (including such intriguingly named gems as My Lady’s Toilet, The Leg of Mutton, and the One-Yard Dash), the pastimes of gentler times come to life again in this charming and beautifully designed anthology. An indispensable resource for hosts and hostesses looking for novel cocktail-hour or after-dinner entertainment and for moms and dads looking for original and engaging activities for birthday parties or rainy afternoons, Parlor Games provides complete instructions for intellectually challenging paper-and-pencil and memory games as well as such exciting indoor athletic competitions as the Bun Race. Wrapped in an antique-looking cover and written in turn-of-the-century language, Parlor Games has the nostalgic appeal of a book discovered in grand-mother’s attic. But it offers today’s generation the opportunity to experience a world rich in unexpected adventures and pleasures.

            Customer Reviews:

            5 out of 5 stars Gentle amusements of the past.......2002-12-12

            Editor Roy Finamore has dished up a gem of a book with PARLOR GAMES. Made up of past-times from the days of your grandparents, PARLOR GAMES reads like a guide to the home entertainment systems of the Victorian era. No nintendo here, instead we have riddles and conundrums, pantomimes, and games with pencil and paper and brains. Its like having a number of board games in one book. Readers of Dickens and Austen will love this title, for it reflects a far more genteel time than our own and is written in a charming, literate voice. All that said, none of the FUN of any of these games is the least bit dated. They are sure to amuse young and old alike. Buy PARLOR GAMES and spend some wonderful evenings with the people who matter in your life.
            Parlor Games Deck: 50 Amusements and Entertainments for Everyone
            Average customer rating: Not rated
              Parlor Games Deck: 50 Amusements and Entertainments for Everyone
              Potter Style
              Manufacturer: Potter Style
              ProductGroup: Book
              Binding: Paperback

              GeneralGeneral | Puzzles & Games | Entertainment | Subjects | Books
              ASIN: 0307382230
              Release Date: 2008-03-25
              Parlor Games: Amusements And Entertainments for Everyone
              Average customer rating: Not rated
                Parlor Games: Amusements And Entertainments for Everyone

                Manufacturer: Diane Pub Co
                ProductGroup: Book
                Binding: Hardcover

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                ASIN: 0756791294

                Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
                Average customer rating: 5 out of 5 stars
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                • Right on Target:
                • Passion - it's the name of the game
                Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
                Lior Arussy
                Manufacturer: Wiley
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                Book Description

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                "Lior brings original thought to the world of business, ideas drawn from reality, based on solid observations with the clear objective of helping people make money. Read this and profit."--Jerry Vass, Author of "Soft Selling in A Hard World" and President Vass Consulting

                "You might not like this book. It's not filled with easy shortcuts and feel-good platitudes. BUT, when you're ready to walk the walk and not just talk the talk) about treating your customers right and growing your business, Lior's book is a fine place to start down that rarely-followed, very profitable path."--Seth Godin Author, Purple Cow & Free Prize Inside

                "Lior Arussy is a true customer advocate. This book is a must-read for anyone who knows that the only sustainable competitive advantage is to create a unique and meaningful customer experience."--Ginger Conlon, Editor-in-Chief, CRM magazine

                According to Strativity's 2003 CEM global study, 450f executives surveyed do not believe they deserve the customer’s loyalty. Following a decade of customer-centric books, the market is in a state of crises with over 50ustomer focused projects fail. Passionate and Profitable is a new book that takes a critical look at the state of the companies’ commitment to customers and exposes the fatal mistakes companies make and the lip service they pay to their customers.

                Full of examples and statistics, Passionate and Profitable argues that customer strategies success depends on making serious tough choices and not cosmetic works. It is those tough trade offs that will help companies unleash their passion for customers and in return, increase their profitability and sales.

                Customer Reviews:

                5 out of 5 stars Excellent book.......2006-05-19

                Excellent book. A great answer to those they think that the customer is part of their graphs.

                5 out of 5 stars Customers are #1.......2005-08-08

                I bought this book because I was buying another one of Lior's books, and I am glad I did. This book is a great book if you want to change the way your company does business and how it treats it's customers. Like other reviews about this book have said this book gives you basic principals on how to build better customer "relationships" (not relations, notice the "ship" at the end) with your customers. I am an IT Director for a company, and have a side network consulting business and I have put the ideas in this book to use in both places. If you buy this book and don't get anything out of it, at least take this little nugget:

                "Remeber your customer is the reason why you are in business." -- Lior Arussy, Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!.

                5 out of 5 stars Great book for those serious about their customer strategy.......2005-07-06

                Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right has a rather simple premise - spending time and money on customer retention is of no value if it is not done in the context of having a well-defined execution strategy.

                The goal of the book is to show the reader how to form strong, sustainable, and profitable relationships with customers. The challenge is that there are many critical decisions and trade-offs that have to be made, but many companies often make the wrong decision. Another issue is that many companies live by the credo of `Build a better mousetrap, and the world will beat a path to your door'. The problem is that even with the best mousetrap, the world won't come if you don't have a well-developed customer strategy. Passionate & Profitable is all about creating that well-developed customer strategy.

                The book is worth it alone for the 25-question corporation-customer experience aptitude survey on pages 19-20. The survey examines the health of your relationship with your customers and is likely a good indicator of your profitability.

                Another great section is pages 109-115 which goes into the organization-focused vs. customer-focused organizational structure. This section shows how many organizations are created with functional expertise via groups, i.e., engineering, R&D, sales, operations, etc. Arussy shows that a customer-centric organization must have the customer focused in the center, with the various groups supporting those customers. The beauty of a customer-centric organization is that all of the employees and functions are fully aligned around the customer cause.

                Chapter 8 reiterates the importance of organizations training their employees and trusting them to make the correct decision. A focal point is that if you do not trust your people, do not hire them. And if you hired them, give them the tools to excel. After all, their success is your organizations success.

                For those organizations that are serious about their customer strategy and looking for ways to improve it, Passionate & Profitable is a valuable book that can help achieve that goal.

                5 out of 5 stars Right on Target: .......2005-05-04

                I've read all of Lior's books and been through his workshop. He always nails the topic and this book is no exception.

                This book reminds us that innovation does not happen by accident but is the result of a well developed customer strategy.

                I found the use of real life examples combined with surveys and activity sheets really helped me develop a servicing strategy that was right for my organization.

                5 out of 5 stars Passion - it's the name of the game.......2005-03-08

                I've had the pleasure of attending Lior's seminar and I was extremely impressed with his passion towards the subject of customer experience and focus. After the seminar I read his book and I was not disappointed - it's a goldmine - full with insights and concepts that are right on money. Share this book with your peers...I did - it helped me drive some great new ideas in my organization.

                Books:

                1. Untitled
                2. W.R. Hearst An American Phenomenon
                3. Wall Street to Main Street: Charles Merrill and Middle-Class Investors
                4. William and Henry Walters, the Reticent Collectors
                5. William Marshal, Knight-errant, Baron, and Regent of England (MART: The Medieval Academy Reprints for Teaching)
                6. Winners Make it Happen: Reflections of a Self-Made Man
                7. Zambelli: The First Family of Fireworks: A Story of Global Success
                8. Zig: The Autobiography of Zig Ziglar
                9. 50 Secrets of Becoming a Millionaire
                10. A Butler's Life: Scenes from the Other Side of the Silver Salver

                Books Index

                Books Home

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