Sams Teach Yourself Quicken 2000 in 24 Hours (Teach Yourself -- Hours)

Book Description

Sams Teach Yourself Quicken Deluxe 2000 in 24 Hours uses a friendly, conversational approach to teach you the basics of Quicken 2000 and personal finance. This book covers everything you need to know to use Quicken, from installation to transaction entry to reporting and analysis. It provides comprehensive coverage of all basic Quicken features in a way that's easy for beginners to follow. Each hour-long chapter teaches you how to perform an essential Quicken task, and the hours progress from the basics to more advanced tasks, such as downloading information from the Internet and analyzing investment portfolios.

Customer Reviews:

A Good All-Around Choice.......2000-02-17

I received this book a few weeks ago and it's helped me get up and running quickly. I know quite a bit about accounting/investments, but am not a computer geek. This book provided the right balance between non-technical explanations and enough detail for me to set up my somewhat complicated finances. I'm originally from Canada, and the appendix for Canadians was a nice touch even though it wasn't pertinent to me right now.

Average customer rating:

Extremely apllicable!!

Building Great Customer Experiences

Practical way to Building great Customer Experience

Not insightful and not well-written

Wonderful and Thoughtful

Building Great Customer Experiences: Revised Edition
Colin Shaw , and John Ivens
Manufacturer: Palgrave Macmillan
ProductGroup: Book
Binding: Paperback

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Managing the Customer Experience: Turning Customers into Advocates

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers

Revolutionize Your Customer Experience

Priceless: Turning Ordinary Products into Extraordinary Experiences

Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, Relate

ASIN: 1403939497
Release Date: 2004-11-25

Book Description

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences--something far too many companies neglect. The authors show that physical execution and emotional impact of customer experiences may ultimately determine customer satisfaction and loyalty, as well as the commercial success of companies and brands. With the use of compelling examples and cases the authors show that this is key for all companies and organizations. In this revised edition they demonstrate that the customer experience has now become central to the agenda for many companies and organizations.

Customer Reviews:

Extremely apllicable!!.......2007-05-21

This book helped us see the future of our company in another light. There are countless examples, graphs, and quotes that made it easy to synthesize the information and explain it to others.

I was so taken by the book, that I invited Colin Shaw (the author) to come speak to our management team. He was very down to earth and approachable.

I would highly recommend this book to anyone else looking for a real competitive differentiator.

Building Great Customer Experiences.......2004-10-26

Excellent !! well worth a look. There are so many "Business" books out there that it is hard to find something that actually works - this one does. It is full of useful information that I am sure will enhance the customer experience when put into practice.

Practical way to Building great Customer Experience.......2004-06-28

The only book I have come across which tell you not only the "what" but "how" of buiding great Customer Experience.The concept of having a Customer Experience statement is so basic , yet so powerful in getting the whole organization to be aligned towards delivering great Customer experience.The authors take you through step by step process to implement the Customer experience statement. A must read for any organization serious about building great Customer Experience.

Not insightful and not well-written.......2004-04-21

It takes a great deal of effort to write any book, even a bad one, so I hate to be excessively critical, but I found very little value in this book. Despite its intriguing title, I don't think anyone will gain from reading this book, unless they are a prospective client of the authors' consulting firm, Beyond Philosophy, and would like a peek at the vendor's approach. (There's no escaping the shadow of the authors' consultancy within these pages. I know consultants write books to get noticed, but this one is more like something you would create just so you could hand it out to clients.)

At its best, this book repeats marketing dogma. More often, though, it simply misses. You can usually count on a book like this for some valuable anecdotes, if nothing else, but even the authors' anecdotes don't always make the intended point (as near as I could tell). It really needs a substantial reorganization, starting with a framework that would help the authors decide what is important and what is trivial, and then a solid edit.

In my opinion, this book is probably not what you're looking for. For example, you'd think that a book about "Building Great Customer Experience" would at least define "customer experience." But no--the authors say that people are usually better off figuring this out for themselves. You'll be much happier, for example, with Lasalle and Britton's (2003) Priceless: Turning Ordinary products into Extraordinary Experiences.

Wonderful and Thoughtful.......2003-04-26

This book helps tie together all the parts of developing a business plan. Before I read this book, I was struggling with writing a business plan for a new business. The hardest thing for me was putting all the pieces together in a coherant structure. This book provides the missing piece that every business needs to have in order to produce results that are lasting and memoriable. GREAT FOCUSING TOOL!

Building great customer experiences from the inside out.(Amy Curtis-McIntyre interviewed)(Interview) : An article from: Digital Imaging Digest

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Building great customer experiences from the inside out.(Amy Curtis-McIntyre interviewed)(Interview) : An article from: Digital Imaging Digest
Jennifer Barr Kruger
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

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Book Description

This digital document is an article from Digital Imaging Digest, published by Thomson Gale on February 1, 2006. The length of the article is 1038 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Building great customer experiences from the inside out.(Amy Curtis-McIntyre interviewed)(Interview)
Author: Jennifer Barr Kruger
Publication: Digital Imaging Digest (Newsletter)
Date: February 1, 2006
Publisher: Thomson Gale
Page: NA

Article Type: Interview

Distributed by Thomson Gale

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Building Great Customer Experiences

Manufacturer: PALGRAVE
ProductGroup: Book
Binding: Paperback
ASIN: B000GTECBI

Book Description

William Galston is a distinguished political philosopher whose work is informed by the experience of having served from 1993-1995 as President Clinton's Deputy Assistant for Domestic Policy. Isaiah Berlin first advanced the moral theory of value pluralism in the 1950s and it subsequently was developed by a number of distinguisthed scholars, including Galston. In Liberal Pluralism, Galston defends a version of value pluralism for political theory and practice. Against the contentions of John Gray and others, Galston argues that value pluralism undergirds a kind of liberal politics that gives great weight to the ability of individuals and groups to live their lives in accordance with their deepest beliefs about what gives meaning and purpose to life. This account of liberal pluralism is shown to have important implications for political deliberation and decision-making, for the design of public institutions, and for the division of legitimate authority among government, religious institutions, civil society, parents and families, and individuals. Liberal pluralism leads to a vision of a good society in which political institutions are active in a limited sphere and in which, within broad limits, families and civil associations may organize and conduct themselves in ways that are not congruent with the principles that govern the public sphere. William Galston is Professor, School of Public Affairs, University of Maryland and Director at the Institute for Philosophy and Public Policy. He is the author of Liberal Purposes (Cambridge, 1991), which won the Spitz Prize. Galston's other books include Justice and the Human Good (Chicago, 1980) and IKant and the Problem of History (Chicago, 1975). He is also a Senior Advisor to the Democratic Leadership Council and the Progressive Policy Institute.

Download Description

William Galston is a distinguished political philosopher whose work is informed by the experience of having also served from 1993-1995 as President Clinton's Deputy Assistant for Domestic Policy. He is thus able to speak with an authority unique amongst political theorists about the implications of advancing certain moral and political values in practice. The foundational argument of this book is that liberalism is compatible with the value pluralism first espoused by Isaiah Berlin. William Galston defends a version of value pluralism - liberal pluralism - and argues, against the contentions of John Gray and others, that it undergirds a kind of liberal politics that gives weight to the ability of individuals and groups to live their lives in accordance with their deepest beliefs about what gives meaning and purpose to life.

Customer Reviews:

Quite intelligent coming from such an intellectual.......2004-01-07

As you soar through billowing clouds of philosophy, five levels of abstraction above the earth without even an artificial horizon to guide you, it is comforting that Galston occasionally provides a peek through the mists to take a bearing from the world of reality. I was pleased to find that even as a non-philosopher I had a general notion of his whereabouts. I do wonder, however, if he couldn't have made his case using somewhat more accessible prose.

Galston's definition of liberalism is closer to the 18th century than today. It is the liberalism of toleration, based on "....two distinct principals, which I shall summarize under the headings of autonomy and diversity. By `autonomy' I mean self-direction.....By `diversity' I mean, straightforwardly, legitimate differences among individuals and groups over such matters as the nature of the good life, sources of moral authority, reason vs. faith, and the like."

John Stuart Mill's Utilitarianism is on the right track, but misguided because he assumes a "sumum bonum", the greatest good for the greatest number. Galston points out that the real world is more difficult. Your values are different than mine. If I have season tickets to the Redskins and you season tickets to the opera, the best of all worlds is not to swap 50:50. Our tastes are different.

There is room for a great deal of diversity in the public, or civic sphere of our lives. Different churches, different restaurants, different types of books. We should each be free to pursue our own interests with minimum interference. Government should intrude as little as possible. Let the market decide whether the town will support a Chinese restaurant, a drag strip or a go-go bar, with the caveat that government can be brought in when there are legitimate conflicts of interest... such as the noise and traffic a drag strip might generate.

Government, because it has the power of coercion, should confine its spheres of interest to the greatest extent possible. Galston lines up with the Supreme Court when it struck down an Oregon law prohibiting private schools and an Iowa law outlawing instruction in the German language. It should stay out of religion except in extreme cases, such as sects that practice human sacrifice, etc. He is more tolerant of religion generally than most contemporary "liberals." He as much as says that he doesn't buy into Christian beliefs but respects the fact that said beliefs form the cornerstone of lives that are examples of virtue and industry.

Education is perhaps the most interesting sphere of investigation because it involves the formation of a new person who belongs in degrees that vary with time to his parents (forgive the gender usage here), the state, and to himself. The state has an interest to see that parents do not deprive a child of education, but parents have an equal right to see that the state does not indoctrinate their children with beliefs (evolution, the virtue of homosexuality) with which the parents disagree. Galston firmly supports the right of parents to choose from a plurality of educational options, even within the public sphere.

The word "libertarian" does not appear in the book, likely because it is more of a political than a philosophical concept. While I doubt Galston would characterize himself as such, his philosophical reasoning appears to me to point in that direction. Looking for a maximum of "liberal pluralism" would appear to mean keeping the government out of as many spheres as possible, and encouraging government to act at the most local appropriate level. He out and says that a law that works in a homogeneous European country is likely not to work in America, with its abundance of minorities and diverse religious sects. The degree to which wealth is redistributed, medicine and socialized, religion is tolerated in the schools can and should vary among places and peoples.

Even democracy is only a value, not an absolute. It is a means to his proposed end, value pluralism, as a consensus rather than a revealed notion of the best type of arrangement that can be made for people to live in comity. Galston points out several aspects of our society (the jury system, Federal Reserve) that do not operate by strictly democratic principles.

I'll stop here. This is a lay interpretation of a book that really belongs to the philosophers. I wish one would review it. As a footnote, Galston worked in the Clinton White House from 1993 to 1995. That is to say, for the guy I voted for instead of for the lying hypocrite I came to wish Congress had the guts to throw out. "Liberal Pluralism" is consistent with the story Mr. Clinton was telling in 1992.

(Added in 2005) I had the pleasure of taking a course from Dr. Galston at U of Md. last year. Rereading this review, it is quite consistent with the ideas he presented so well in class.

The Practice of Value (The Berkeley Tanner Lectures)

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The Practice of Value (The Berkeley Tanner Lectures)
Joseph Raz , Christine M. Korsgaard , Robert Pippin , and Bernard Williams
Manufacturer: Oxford University Press, USA
ProductGroup: Book
Binding: Hardcover

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ASIN: 0199261474

Book Description

The Tanner Lectures on Human Values, which are presented annually at each of nine universities in the United States and England, are among the most prestigious and notable events of the academic year. This volume inaugurates a new interdisciplinary series of books based on the Tanner Lectures given at the University of California, Berkeley. The series aims to make these distinguished lectures, and the lively debates stimulated by their presentation in Berkeley, available to a broad readership. The Practice of Value explores the nature of value and its relation to the social and historical conditions under which human agents live. At the core of the book are the Tanner Lectures delivered at Berkeley in 2001 by Joseph Raz, who has been one of the leading figures in moral and legal philosophy since the 1970s. Raz argues that values depend importantly on social practices, but that we can make sense of this dependence without falling back on cultural relativism. In response, three eminent philosophers, Christine Korsgaard, Robert Pippin, and Bernard Williams, offer their own distinctive reflections on the connections between value and practice. The book begins with an introduction by Jay Wallace, setting the scene for what follows, and ends with a response from Raz to his commentators. The result is a fascinating debate, accessible to readers throughout and beyond philosophy, about the relations between human values and human life.

Best Value in Housing Management: Law and Practice in the Management of Social Housing (Arden's Housing Library)

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Best Value in Housing Management: Law and Practice in the Management of Social Housing (Arden's Housing Library)
Andy Selman , and Caroline Hunter
Manufacturer: Lemos & Crane
ProductGroup: Book
Binding: Paperback

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ASIN: 1898001707

Law, Values and Social Practices (Applied Legal Philosophy)

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Law, Values and Social Practices (Applied Legal Philosophy)

Manufacturer: Dartmouth Publishing Group
ProductGroup: Book
Binding: Hardcover

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ASIN: 1855218666

On the role of preferences and values in public decisions.: An article from: Social Theory and Practice

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On the role of preferences and values in public decisions.: An article from: Social Theory and Practice
Ty Raterman
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Philosophy | Nonfiction | Subjects | Books

Book Description

This digital document is an article from Social Theory and Practice, published by Thomson Gale on April 1, 2007. The length of the article is 10972 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: On the role of preferences and values in public decisions.
Author: Ty Raterman
Publication: Social Theory and Practice (Magazine/Journal)
Date: April 1, 2007
Publisher: Thomson Gale
Volume: 33 Issue: 2 Page: 251(26)

Distributed by Thomson Gale

Transformative criminal defense practice: truth, love, and individual rights - the innovative approach of the Georgia Justice Project.(Religious Values ... An article from: Fordham Urban Law Journal

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Transformative criminal defense practice: truth, love, and individual rights - the innovative approach of the Georgia Justice Project.(Religious Values ... An article from: Fordham Urban Law Journal
Douglas Ammar , and Tosha Downey
Manufacturer: Fordham Urban Law Journal
ProductGroup: Book
Binding: Digital

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Book Description

This digital document is an article from Fordham Urban Law Journal, published by Fordham Urban Law Journal on November 1, 2003. The length of the article is 8625 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Transformative criminal defense practice: truth, love, and individual rights - the innovative approach of the Georgia Justice Project.(Religious Values and Poverty Law: Clients, Lawyers and Communities)
Author: Douglas Ammar
Publication: Fordham Urban Law Journal (Magazine/Journal)
Date: November 1, 2003
Publisher: Fordham Urban Law Journal
Volume: 31 Issue: 1 Page: 49(20)

Distributed by Thomson Gale

The changing character and value of social capital in an expanding social system: A preliminary test (ABF working paper)

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The changing character and value of social capital in an expanding social system: A preliminary test (ABF working paper)
Rebecca Sandefur
Manufacturer: American Bar Foundation
ProductGroup: Book
Binding: Unknown Binding

General | Law | Subjects | Books
ASIN: B0006QPLXE

Book Description

A history of how Native Americans foretold the movement of the sun, planets and cosmos with the help of a petroglyph calendar.

Book Description

Professor Leicester traces the development of chemistry through the thoughts and ideas of practitioners and theorists, from Aristotle and Plato to Curie and 20th-century nuclear scientists. Throughout, the relationship of chemical advances to a broader world history is recognized and stressed. 15 figures. Name and subject indexes. 1956 edition.

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The Historical Background of Chemistry

Manufacturer: John Wiley and Sons
ProductGroup: Book
Binding: Hardcover
ASIN: B000GVDRP8

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Historical Background of Chemistry.

Manufacturer: 0
ProductGroup: Book
Binding: Hardcover
ASIN: B000ICPMS0

Book Description

Building on the proven strength of Russell's step-by-step problem-solving approach, Essential iGenetics blends a classic, Mendel-first approach with modern molecular coverage. This easy-to-read introduction to genetics presents full coverage of the subject in a brief and manageable format. Readers develop and apply critical thinking skills as they work step-by-step through a number of solved genetics problems. Readers can also apply the principles and techniques learned to a variety of problems at the end of each chapter. The book covers basic genetics principles, with balanced coverage of Mendel, historical experiments, and cutting-edge chapters on Genome Analysis and Molecular Evolution. For anyone interested in genetics.

Customer Reviews:

Great.......2006-11-10

I received this book quickly and it was in great condition, even better than what I was told!!

Book Description

In this hilarious collection of stories, Byron Lanning lampoons everything from art, religion, ethics, politics, poetry, to feminism, and masculinism. He makes the absurd seem preposterous. A hypertext novel injures its readers when they click the hyperlinks. A woman orders a Red Velvet Bomb Recipe at a convention of Paramilitarists, Survivalists, and Insane Boy Scouts. She thinks it costs only $9.50, but it actually costs $950. A Hassidic gangster Heimi Day of Atonement Spielman attempts to take over the bagel industry in New York City. Wild Voilà Fusillade, an artist who works with firearms, invents the school of abstract percussionistic art. The rooster Cock-a-Dude searches for an eerie suppository with magic healing powers to cure his dying father, the megafascist dictator of a pop psycho arcadia. Tannhoosier, a slam poet from Indiana, develops a new form of poetry called appropriation that raises the wrath of the Poet Laureate, and he threatens to take away his poetic license.

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