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Spend Your Way to Wealth: A Complete New Approach to Retirement and Investment Planning That Really Works
Kathleen L. Cotton Manufacturer: Boston Publishing Company ProductGroup: Book Binding: Paperback ASIN: 0961668385 |
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Spend Your Way to Wealth: A Complete New Approach to Retirement and Investment Planning That Really Works
Mike Schiano Manufacturer: Allworth Press ProductGroup: Book Binding: Paperback ASIN: 1581152728 |
Download Description
At last, a no-sacrifice guide to living a richer lifestyle! Taking a "real world" approach to money, this book encourages readers to get everything they want out of life without guilt simply by using the free market system to their advantage. Included are insider tips and techniques for readers to become smart consumers.Customer Reviews:
Not the best I've ever read..........2007-01-29
Mike Schiano is the best.......2005-04-27
Mike Schiano's Book is a Refreshing Change!.......2003-12-08
A practical, "user friendly" instructional manual.......2003-11-14
GET WHAT YOU NEED AND WHAT YOU WANT!!!!.......2003-07-17
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Spend Your Way to Wealth: The Proven 5-Step Method That Actually Allows You to Spend, Save & Grow Your Money...All at the Same Time!
Roque Lachica Manufacturer: Morgan James Publishing ProductGroup: Book Binding: Hardcover ASIN: 1600370489 |
Book Description
With SPEND Your Way to Wealth you?ll no longer worry about budgets, or willpower, or making more money or denying yourself a lifestyle you can afford to enjoy in order to win the Financial Freedom Game?and you don?t have to be an investment genius. If you can pay your bills responsibly, you can grow wealthy using the SPEND Method! With this simple, no-risk, no investing required, 5-step system, you don?t need to make a lot of money and you don?t have to give up your morning ?Lattes?, in fact, you don?t have to give up anything that fits within your personal income!
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Emotional Value: Creating Strong Bonds with Your Customers
Janelle Barlow , and Dianna Maul Manufacturer: Berrett-Koehler Publishers ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 1576750795 |
Amazon.com
Anyone who's ever worked any sort of service job, from the minimum-wage McDonald's cashier to the high-paid account exec, knows that the old store-policy standby "the customer is always right" is a load of bunk. But in our increasingly service-oriented economy, how can companies get their front-line service employees to keep a smile on their face (or in their voice) when dealing with customers from hell? Or even just from Long Island?By teaching them how to say to customers "I feel your pain"--and even sort of (gulp) mean it. That's the message at the heart of this book from Janelle Barlow and Dianna Maul of consulting heavyweight TMI USA. "Customers are not always right.... But customers are always emotional," they write. "They always have feelings, sometimes intense, other times barely perceptible, when they make purchases or engage in ... transactions." That's why businesses must construct cultures that promote positive emotional states for both customers and employees. Unhappy employees out of touch with their own feelings, they warn, cannot provide "emotional value" for customers. The bulk of the book lays out practices for bringing EV to one's customers, including teaching employees emotional competence, maximizing customer experiences with empathy, and using emotional connections to increase customer loyalty.
If all this sounds a little too touchy-feely to evoke more than lip service from bottom-line-minded suits--or outright jeers from the dumped-on, underpaid, overworked people they employ--Barlow and Maul's slightly New Age-y language actually masks a smart and practical premise: companies that give their service workers a structured support system for putting themselves in their customers' shoes promote genuine well-being on both sides of the service line, leading to profits. This is also one of those rare business books where everything--such as the hundreds of daily, street-level service anecdotes (many of which had this writer laughing aloud in recognition)--speaks to the possibilities and limitations of the marketplace we all actually shop and work in, where rudeness, frustration, and apathy mingle with decency, competence, and compassion every day. You won't find a step-by-step, one-size-fits-all kit for customer compassion here, but there are ample explanations, snapshot examples, key-point breakdowns, and end-of-chapter self-questions to help get the process going for any manager or exec with half a brain. Or is that half a heart? --Timothy Murphy
Book Description
Society is rapidly moving from a service economy to an experience economy. As a result, today's more sophisticated consumers not only demand services and products that are of the highest quality; they also want positive, emotionally satisfying experiences. The companies and institutions that learn how to add emotional value to their customers' experiences will leave their competitors behind.This book details a practice for adding emotional value to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.
Customer Reviews:
perfect.......2003-01-23
Highly Recommended!.......2001-03-20
Making Sense Out of Emotional Intelligence for Businesses.......2000-09-07
Their point is simple and profound. "Both staff and customers tend to stay with organizations that enable them to experience positive, meaningful, and personally important feelings, even if the organizations cannot always provide everything they want or solve all their problems." Few will disagree. The conclusion builds on the work of Jeffrey Pfeffer in The Human Equation.
There are many important consequences to that observation. First, it costs a lot of money to get customers. It's much more profitable to keep the ones you have than to get new ones (see The Loyalty Effect). Second, if you can deal with the same customers and employees, the results usually are better. Third, with lower staff turnover, costs of hiring and training are lower . . . and operating costs are lower, too. Fourth, bonding can be created among customers and employees that will allow them to derive more value from being involved with the company. Fifth, these improvements are critical in many industries. Most people shift from one supplier to another because dissatisfaction with service, not price or produce offerings. (See The Customer-Driven Company). Sixth, in this stock-market-driven economy, the economic advantages will translate into a higher stock price which can be used to add more and lower-cost resources for the company.
Basically, improving emotional value can be the start of creating a virtuous cycle of self-reinforcing improvement for an enterprise.
I would be remiss if I did not point out that those who emphasize the importance of values and corporate culture are dealing with some facets of emotional value. What is brilliant about this work is that it transcends this earlier excellent work to take it to a higher plane. You can have great values and a wonderful corporate culture, and still have an emotionally damaging work environment for many of your people and customers.
The authors identify five key elements for making this virtuous cycle a reality:
(1) Build an Emotion-Friendly Service Culture
(2) Choose to Develop Emotional Competence
(3) Maximize Customer Experience (see The Experience Economy -- "positive, emotional, and memorable impact") and Empathy
(4) View Complaints as Emotional Opportunities
(5) Use Emotional Communications to Increase Customer Loyalty
As you can tell from my references to many other works, this book builds on excellent studies done by others. Yet, the synthesis here is new and improved. Essentially the book is "a call for civility, empathy, and authenticity in dealing with customers." That goes well beyond the familiar concept of "The customer is always right." That concept usually is applied to mean that the employee who works with the customer must be downtrodden and suffer. Burnout is a major problem among frontline service employees, as a result.
Ms. Barlow and Ms. Maul see beyond that current stalemate. They realize that the interaction between company and customer can be uplifting for both. Mother Teresa drew great pleasure from helping poor people die with dignity. Doing our work with civility, empathy, and authenticity can add a similar sense of worth to our labors, as well as providing a wonderful, emotionally-rewarding experience for customers.
I especially liked the call to action: "It is the service providers' responsibility to manage the emotions in service exhanges." How many CEOs, executives, and managers are thinking about that? Wow! Before you leave that point, consider that 80 percent of all U.S. jobs are expected to soon be service jobs.
The appendices and notes are unusually good in this book. Be sure to take time to review them.
The primary weakness of the book is that the sections that allow you to assess where your company or organization is today could be more detailed and specific.
When you have finished the book, take some time to imagine the ideal emotional exchanges that could be occurring in your business and organization every day. Then start to design them and teach others how to make them easy, authentic, memorable, and enjoyable to provide. Have a ball!
A powerful eye-opener.......2000-08-24
I particularly enjoyed the debate "emotional labour" vs. "emotional competence". It is a real live debate in many service organizations with management trying to control the customer experience by stipulating that service-providers should be able to smile pleasantly (i.e. grin and bear) through all customer encounters. And yet grin & bear by the rulebook is often not what the customer wants, but rather genuine empathy and emotional competence on behalf of the service provider. It takes much more than "grin and bear" and "the customer is always right" rhetoric to satisfy today's eclectic customer.
"Emotional Value" has reminded me of personal examples where service providers have competently turned my dissatisfaction, anger or frustration into a positive feeling of gratitude. And in doing so they have won me over as a loyal customer. However creating loyal customers by adding emotional value cannot be left to chance. Here the book proves to be a gold mine of practical applications and exercises that can be used to develop emotional awareness and competencies throughout the organization.
Thus the book is a valuable blend of inspiring concepts and very practical techniques. I have recommended the book to several friends and colleagues.
intelligent, truthful book.......2000-08-14
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The Law of Human Rights: Second Annual Updating Supplement (Law of Human Rights Series)
Richard Clayton , and Hugh Tomlinson Manufacturer: Oxford University Press, USA ProductGroup: Book Binding: Paperback ASIN: 0199254311 |
Book Description
This second supplement to the highly-acclaimed The Law of Human Rights, published in October 2000, brings the work fully up to date to July 2002. It includes all the relevant case-law as the Human Rights Act continues to be tested out in the courts and is an essential purchase for those who have already bought the Main Work. The Main Work and Second Updating Supplement are also available together as a set (ISBN 0199258228).
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Civil Liberties & Human Rights 4/e
Helen Fenwick Manufacturer: Routledge Cavendish ProductGroup: Book Binding: Paperback ASIN: 1859419372 |
Book Description
More than merely describing developments in the field of civil liberties and human rights, this comprehensive and challenging textbook provides students with detailed and thought-provoking coverage and analysis of the impact of the Human Rights Act 1998 in an era in which human rights are coming increasingly under pressure.
Extensively re-written and updated since the last edition, Helen Fenwick considers the impact of the Human Rights Act 1998, paying particular attention to Labour legislation, especially in the fields of criminal justice and terrorism.
This book:
This textbook is an essential resource for students studying the development of human rights and civil liberties in the early years of the twenty-first century.
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Civil Liberties and Human Rights in England and Wales
David Feldman Manufacturer: Oxford University Press, USA ProductGroup: Book Binding: Paperback ASIN: 0198762291 |
Book Description
This is the first full-length study of civil liberties in the UK aimed at students and written with their interests in mind. The book provides comprehensive coverage of the systems which exist to promote and protect civil rights in the UK and beyond and analyses in some detail the many rights which are regarded as fundamental in the UK and in other systems of law.
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Civil Liberties in Scotland
Keith D. Ewing , and Kenneth Dale-Risk Manufacturer: W.Green ProductGroup: Book Binding: Paperback ASIN: 0414008448 |
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A Guide to Human Rights Law in Scotland
Hon. Lord Reed , James L. Murdoch , and The Hon. Lord Reed Manufacturer: LexisNexis UK ProductGroup: Book Binding: Paperback ASIN: 0406923205 |
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Human Rights (Green's Law Basics)
Alastair N. Brown Manufacturer: W.Green ProductGroup: Book Binding: Paperback ASIN: 0414013980 |
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Human Rights and Scots Law
Manufacturer: Hart Publishing (UK) ProductGroup: Book Binding: Hardcover ASIN: 1841130443 |
Book Description
This book, written by a team of academics, judges and distinguished practitioners from the UK and abroad discusses the implications of the incorporation of the ECHR into Scots law. The contributors consider the impact of the Human Rights Act in light of the new constitutional settlement for Scotland and their experiences of other rights regimes in Europe, the Commonwealth, and the United States. The contributions span the fields of Private, Public, European Community and Comparative law and draw on human rights law and practice in the UK, the European Community, Canada, New Zealand, South Africa, the United States and Sweden, where the ECHR was recently incorporated. Topics include: analyses of the Human Rights Act and Scotland Act; human rights and the law of crime, property, employment, family and private life; Scottish court practice and procedure; Scots law and the European dimension; and building a rights culture in Scotland.
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Human Rights Cases
Alastair N. Brown Manufacturer: Tottel Publishing ProductGroup: Book Binding: Paperback ASIN: 1845926994 |
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Human Rights in Scotland
K.D. Ewing , and Kenneth Dale-Risk Manufacturer: W.Green ProductGroup: Book Binding: Paperback ASIN: 0414014499 |
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Human Rights: A Modern Agenda
Manufacturer: Tottel Publishing ProductGroup: Book Binding: Paperback ASIN: 1845927044 |
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DESTINATION MARS IN ART, MYTH, AND SCIENCE
Jay & Martin Caidin with Susan Wright Barbree Manufacturer: Penguin Studios ProductGroup: Book Binding: Hardcover ASIN: B000NWALUO |
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Destination Mars: In Art, Myth, and Science (Penguin Studio Books)
Martin Caidin , Jay Barbree , and Susan Wright Manufacturer: Studio ProductGroup: Book Binding: Hardcover ASIN: 0670860204 |
Customer Reviews:
Non Fiction.......2007-09-03
A very good book.......1999-06-08
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Handbook of Chromatography: Liquid Chromatography of Polycyclic Aromatic Hydrocarbons (Crc Series in Chromatography)
H.S. Rathore Manufacturer: CRC ProductGroup: Book Binding: Hardcover ASIN: 084933005X |
Book Description
Handbook of Chromatography provides a detailed description of significant aspects of polycyclic aromatic hydrocarbons (PAHs). The sources, occurrence, nomenclature, and carcinogenicity of PAHs are covered, and a comprehensive record of data of sample preparation, detection, separation, determination, and characterization of PAHs by liquid chromatography is presented. The book also summarizes extraction and enrichment procedures (e.g., Soxhlet extraction, ultrasonic extraction, liquid-liquid partitioning); presents data from paper chromatography, thin-layer chromatography, high-performance thin-layer chromatography, and electrophoresis of PAHs; and discusses the methodology and applications of extrography in analyzing complex aromatic materials. Handbook of Chromatography also provides a PAHs book directory and a list of suppliers of PAHs and HPLC columns. The volume will be an essential reference for analytical chemists, environmental toxicologists, organic chemists, biomedical specialists, and biotechnicians.
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Our Origin and Destiny: An Evolutionary Perspective on the New Millennium
Kathy L. Callahan Manufacturer: A.R.E. Press (Association of Research & Enlig ProductGroup: Book Binding: Paperback ASIN: 0876043686 |
Customer Reviews:
Devolution & Evolution of the Soul.......2003-08-09
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Atomic Processes in Plasmas: Eleventh APS Topical Conference: Auburn, Alabama, March 23-26, 1998 (AIP Conference Proceedings / Atomic Processes in Plasmas)
Manufacturer: American Institute of Physics ProductGroup: Book Binding: Hardcover ASIN: 1563968029 |
Book Description
The proceedings of the Eleventh APS Topical Conference on Atomic Processes in Plasmas benchmarks the ongoing research developments in the interdisciplinary interaction between atomic and plasma physicists as they tackle large scale applied research problems in magnetic fusion, x-ray lasers, astrophysics, inertial fusion, and materials processing.
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Get Along Little Doggies
Judy Charles Manufacturer: Xlibris Corporation ProductGroup: Book Binding: Hardcover ASIN: 073886000X |
Book Description
Enjoy the humorous adventures of two seventeen year old greenhorns who share both friendship and a lifelong dream of heading west to make their fortunes in the cattle business. Ride along with them as they tackle the first job offered, contend with angry cowmen, deal with Navajos, and encounter the worst luck ever on the rough trail. All along the way, the trials mold boys into men.Books:
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