British Cost Accounting 1887-1952: Contemporary Essays from Accounting Literature (Routledge New Works in Accounting History)

Book Description

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition

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Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition

Manufacturer: Call Center Press
ProductGroup: Book
Binding: Paperback

Communications | Skills | Business & Investing | Subjects | Books

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ASIN: 1932558020

Book Description

The link between motivation and performance is a truly powerful one. In successful call centers, you'll find leaders who understand how to energize and inspire their staff—despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes.

In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including:

• The principles of effective motivation

• Ideas for compelling reward and recognition programs

• Motivating staff without burying budgets

• Agent compensation trends

• Incentives that rev up and retain agents

• Motivating agents with skills and career growth opportunities

Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.

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Ultimate Rewards

Found it in A Library

Ultimate Rewards: What Really Motivates People to Achieve (Harvard Business Review Book Series)

Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books
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Mastering the Art of Creative Collaboration (Businessweek Books)

High Flyers: Developing the Next Generation of Leaders

Bringing Out the Best in People

Choosing the Future

Corporate Creativity: How Innovation & Improvement Actually Happen

ASIN: 0875848087

Book Description

In the knowledge economy, harnessing the power of people to do their best work is more critical than ever. This stellar collection--edited by GE chief learning officer Steve Kerr--brings together the best articles and interviews from the Harvard Business Review on individual and organizational motivation.

From San Francisco 49ers head coach Bill Walsh on the arc of utilization that creates a plan for moving people through the organization to GE Chairman Jack Welch on the company's famous Work-Out program that transforms attitudes and energizes employees, this book includes many helpful examples of ultimate or true rewards. These articles--as well as pieces by Peter Drucker, Rosabeth Moss Kanter, Ronald Heifetz, and others--examine the sources of motivation and offer numerous strategies for compensating employees and driving organizational excellence: power, accountability, responsibility, organizational culture, coaching, team work, incentives, goal setting, and employee ownership.

Ultimate Rewards tackles many of the hard issues and controversial questions about how to reward, what to reward, and who should reward, including:

Determining whether employees really value intrinsic benefits like self-actualization and job enrichment more than extrinsic ones like pay Using promotions to recognize performance in a downsized, de-layered business environment when specific jobs at the next level may not be readily available Instituting reversible compensation, including bonuses, incentive pay, and compensation at risk Making financial as well as nonfinancial bonuses visible. Designing efficient rewards that motivate future performance as well as thank people for past performance Measuring and rewarding results to minimize dysfunctional behavior Creating opportunities for peers, customers, and subordinates to participate in the review process

Framed by Kerr's provocative introduction, Ultimate Rewards highlights successes and failures as well as the conflicting opinions on what works and what doesn't, as it addresses the perennial challenge of ensuring top-quality performance and winning results.

Customer Reviews:

Ultimate Rewards.......2002-02-16

Do I have to buy a used book. I would rather have a new book.

Found it in A Library.......2001-05-01

I was doing some reserach in the library about GE, CEO Jack Welch. I came across this book. I couldn't put it down. I finished half of it after work while on the tread mill working out. The book impressed me so much I oredered it for my personal use (Adjunct Professor). Kerr does a great job interviewing some super corporate executives; Welch-GE, Bossidy-Allied Signal and other superstars, Bill Walsh 49's Head Coach, and Peter Drucker. The book is formatted in an interview setting and let me tell you it's like you were sitting in their office, den, or living room getting the no b.s. answers to some pretty pointed corporate performance questions. This book is a must. Superbly written, great examples, and great ideas to assist you in becomming a better manager.

Creating an "Open Book" Organization: Where Employees Think & Act Like Business Partners

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Creating an "Open Book" Organization: Where Employees Think & Act Like Business Partners
Thomas J. McCoy
Manufacturer: AMACOM
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

Leadership | Management & Leadership | Business & Investing | Subjects | Books

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ASIN: 0814402933

The Exemplar Employee: Rewarding & Recognizing Outstanding Direct Contract Employees (High Tide Disability Series) (High Tide Disability Series)

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The Exemplar Employee: Rewarding & Recognizing Outstanding Direct Contract Employees (High Tide Disability Series) (High Tide Disability Series)
Art Dykstra , and Deborah Gustafson
Manufacturer: High Tide Press
ProductGroup: Book
Binding: Spiral-bound

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ASIN: 1892696037

Product Description

Everyone needs to feel that their efforts are appreciated. The Exemplar Employee award picks up where a paycheck and a "thank you" leave off. It targets direct care workers-the employees who leave their jobs most often. It tells workers who go beyond the call of duty, and stand out because of their caring and dedication, that they are appreciated without reservation. It also places them in a select group. Peers who are also exemplars elect the new exemplars, bestow them with a ring, and invite them to continue to be role models for others. Art Dykstra and Deborah Gustafson explain the nomination process, how to inform employees, and the costs and benefits of an exemplar program.

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A Business Classic

Compensation and Motivation
Thomas J. McCoy
Manufacturer: American Management Association
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

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Entrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

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ASIN: 0814450296

Customer Reviews:

A Business Classic.......2002-03-15

This book is a classic analysis of the psychology behind successful reward and recognition systems. The only book of its kind and a must read for everyone who develops or uses reward plans. By linking employee needs to company needs, the behavior-based incentive compensation model (BBIC) explains how to motivate people and get a return on your investment.

Executive compensation: Money, motivation, and imagination

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Executive compensation: Money, motivation, and imagination
Graef S Crystal
Manufacturer: AMACOM
ProductGroup: Book
Binding: Unknown Binding

Management of Motivation and Remuneration

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Management of Motivation and Remuneration
Dennis A. Whitmore , and J. Ibbetson
Manufacturer: Random House Business Books
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

Managerial motivation and compensation;: A selection of readings, (MSU business studies)

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Managerial motivation and compensation;: A selection of readings, (MSU business studies)
Henry L Tosi
Manufacturer: Division of Research, Graduate School of Business Administration, Michigan State University
ProductGroup: Book
Binding: Unknown Binding

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MEN MONEY AND MOTIVATION: EXECUTIVE COMPENSATION AS AN INSTRUMENT OF LEADERSHIP

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MEN MONEY AND MOTIVATION: EXECUTIVE COMPENSATION AS AN INSTRUMENT OF LEADERSHIP
Arch Patton
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0000CL0X0

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Just "Very Good" , not Perfect!

I've got a "Go To" scope, now what?

Celestial Objects for Modern Telescopes: Practical Amateur Astronomy Volume 2 (Practical Amateur Astronomy)
Michael A. Covington
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Paperback

Astronomy | Astronomy | Science | Subjects | Books
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How to Use a Computerized Telescope: Practical Amateur Astronomy Volume 1 (Practical Amateur Astronomy)

Astrophotography for the Amateur

Star Ware: The Amateur Astronomer's Guide to Choosing, Buying, and Using Telescopes and Accessories

CCD Astrophotography: High-Quality Imaging from the Suburbs (Patrick Moore's Practical Astronomy Series)

The Backyard Astronomer's Guide

ASIN: 0521524199

Book Description

Based on field notes made by Michael Covington throughout his career as an amateur astronomer, this guide covers both the traditional and novel approaches to studying the night sky. In addition to the more standard techniques, it discusses the latest modern resources available to today's astronomer, such as personal computers, the internet, and computerized telescopes. Covington includes practical advice on site selection and weather; detailed instructions for observing the Sun, Moon, planets, and deep-sky objects; and newer specialities such as satellite observing and the use of astronomical databases. Written to complement How to Use a Computerized Telescope, this book appeals to astronomers with more traditional equipment. Michael A. Covington is an associate research scientist at the University of Georgia. He is a computational linguist trained in the computer processing of human languages and the computer modeling of human logical reasoning, and a widely recognized expert on the Prolog programming language. He is the author of nine books including Dictionary of Computer and Internet Terms, Seventh Edition (Barron's, 2000), Astrophotography for the Amateur (Cambridge, 1999), PROLOG Programming in Depth (Simon & Schuster, 1996), Cambridge Eclipse Photography Guide (1993), and Syntactic Theory in the High Middle Ages (Cambridge, 1985). A senior member of the Institute of Electrical and Electronics Engineers, Covington is a Contributing Editor to, and former "Q&A" columnist of Poptronics magazine.

Customer Reviews:

Just "Very Good" , not Perfect!.......2004-01-08

I have been buying alot of astronomy and telescope books of late--primarily to augment my new telescope. This is one of the better ones , since it is really much more substantive than the "cheerleading" books that are more useful at gracing the coffee table than the accessory tray of a telescope in use. The major plus feature for me is the format of the illustrations , which show the objects through a mirror type diagonal. Most , if not all , observations by amateur astronomers use this convention these days. The author goes into adequate detail on double star observing : measurement of position angle and seperation are very well explained.

My only criticism is the assumption that all users will be using computerized telescopes , and completely ignores those of us who "star hop" by choice , and not necessity. The lack of star hopping descriptions downgrades my rating to a strong 4 stars.

Highly recommended.

I've got a "Go To" scope, now what?.......2003-01-09

Looking for objects to look at with your computerized "Go To" telescope? Michael Covington, author of "Astrophotography for the Amateur" and "How to Use a Computerized Telescope" has a few suggestions. In this second volume of Cambridge's Practical Amateur Astronomy series he suggests various targets and observing programs. But that is not all. Also are tips on how to get the most out of various sources to identify the object of interest from various catalogs or atlases and to be able to tell a "Go To" telescope how to point to it. Probably the most useful pages in the book are the Bayer/Flamsteed to SAO cross-index and the GVCS constellation codes and star numbers.

Chapters:
PART I - Amatuer astronomy
1. Using this book effectively
2. Observing sites and conditions
3. The Moon, the Sun, and eclipses
4. The planets
5. Comets, asteroids (minor planets), and artificial satellites
6. Constellations
7. Stars - identification, nomenclature, and maps
8. Stars - physical properties
9. Double and multiple stars
10. Variable stars
11. Clusters, nebulae, and galaxies
PART II - 200 interesting stars and deep-sky objects
12. How these objects were chosen
13. The January-February sky (R.A. 6h-10h)
14. The March-April sky (R.A. 10h-14h)
15. The May-June sky (R.A. 14h-18h)
16. The July-August sky (R.A. 18h-22h)
17. The September-October sky (R.A. 22h-2h)
18. The November-December sky (R.A. 2h-6h)
Appendices
A. Converting decimal minutes to seconds
B. Precession from 1950 to 2000
C. Julian date, 2001-2015

The logical follow up for "How to Use a Computerized Telescope", this volume shows one how to use the various sources available to find the objects one is interested in studying. If I had this book when I first bought my LX200, I would have developed better habits in planning my observing sessions by being able to identify objects in the manner that the telescope has them identified in its database to find them quicker to allow more time for study and or imaging.

Book Description

Since its original appearance in 1977, Advanced Organic Chemistry has found wide use as a text providing broad coverage of the structure, reactivity and synthesis of organic compounds. The Fourth Edition provides updated material but continues the essential elements of the previous edition. The material in Part A is organized on the basis of fundamental structural topics such as structure, stereochemistry, conformation and aromaticity and basic mechanistic types, including nucleophilic substitution, addition reactions, carbonyl chemistry, aromatic substitution and free radical reactions. The material in Part B is organized on the basis of reaction type with emphasis on reactions of importance in laboratory synthesis. As in the earlier editions, the text contains extensive references to both the primary and review literature and provides examples of data and reactions that illustrate and document the generalizations. While the text assumes completion of an introductory course in organic chemistry, it reviews the fundamental concepts for each topic that is discussed.
The Fourth Edition updates certain topics that have advanced rapidly in the decade since the Third Edition was published, including computational chemistry, structural manifestations of aromaticity, enantioselective reactions and lanthanide catalysis.
The two parts stand alone, although there is considerable cross-referencing. Part A emphasizes quantitative and qualitative description of structural effects on reactivity and mechanism. Part B emphasizes the most general and useful synthetic reactions. The focus is on the core of organic chemistry, but the information provided forms the foundation for future study and research in medicinal and pharmaceutical chemistry, biological chemistry and physical properties of organic compounds.

The New Revised 5th Edition will be available shortly. For details, click on the link in the right-hand column.

Customer Reviews:

Comments on Carey 2007.......2007-08-25

I have been using this book since the first edition, in my postgraduation courses and each time, it is better. The 5th edition introduced aspects that we awere longing for, like, for example, new achievements in the area of aromaticity and improvements in the first chapter. The best improvement was attached to problems solving (despite being not so friendly) and 3D figures. A CD should be added to the next edition.

Undergraduate text.......2006-10-30

This text is good for an advanced undergraduate course. It is a pretty good reference, with two major problems:

1) The book is a flimsy paperback. Other paperbacks I have can withstand usage just fine, but after 1 month the text was in two pieces. It feel apart at the binding. I never even brought it to class, it sat on the bookshelf and fell apart after twice a week readings.

2) The solutions are presented as references to journal articles. I am not too shy of searching for articles, but when you are in a crunch it would be nice to not have to search through 10 pages of tangential information to find the one data or conclusion you need in order to verify the accuracy of your work.

Besides for that, it worked just fine for my advanced undergrad course in physical organic chemistry. I did have to make frequent references to other sources for more in-depth information, but when study time came it worked better than the myriad organic texts available at my library.

save your money for Physical Organic Chemistry - by Dougherty & Anslyn .......2006-04-10

This book is written at the undergraduate level. The figures are a joke. It's a paperback and will fall apart. If you are in graduate school; buy the text by Anslyn & Dougherty instead. It is a nice hard bound book, durable & weighs a ton. Its worth the money and the weight in your backpack.

Horrible.......2005-09-16

It is now more than a month after I was supposed to receive this book and I have not gotten it yet, what the hell is going on.

Update of a Classic.......2003-11-12

This is an update on a classic text that has been used by many graduate and advanced undergraduate students. The core of the book is still an excellent survey of older literature and of enormous use to students. There are also many excellent problems. Unfortunately, there is not as much new material or references in some sections. I found I had to frequently supplement the text with current readings. The use of modern theory is especially lacking.

Advanced Organic Chemistry, Part A:Structure and Mechanisms

Average customer rating:

good book with attactive price
good organic chemistry book
Really good books
Strong Organic Text
My synthesis prof. slams this text on a regular basis!

Advanced Organic Chemistry, Part A:Structure and Mechanisms
Francis Carey
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover

ASIN: 0306351161

Book Description

The control of reactivity to achieve specific syntheses is one of the overarching goals of organic chemistry. In the decade since the publication of the third edition, major advances have been made in the development of efficient new methods, particularly catalytic processes, and in means for control of reaction stereochemistry. This volume assumes a level of familiarity with structural and mechanistic concepts comparable to that in the companion volume, Part A, Structures and Mechanisms. Together, the two volumes are intended to provide the advanced undergraduate or beginning graduate student in chemistry with a sufficient foundation to comprehend and use the research literature in organic chemistry.

Customer Reviews:

good book with attactive price.......2007-09-27

This fourth edition has no big difference with the new fifth release. However, the price is only half. That is a good purchase for me.

good organic chemistry book.......2007-06-01

this is the textbook in chemistry dept. It is good but will be better if it have more content in organometal stuff.

Really good books.......2007-01-10

Both A and B part are very good reference book for organic chemistry graduate student. It is worth to have one if you want to open your career in organic chemistry

Strong Organic Text.......2006-05-20

I thought that the book was clear and interesting. It explained the reactions in sufficient detail for the first graduate level organic class I took.

My only complaint was that there was no answer guide. The answers are given as literature references, necessitating that you go look them up. When you are assigned 30 of his problems, that's not a trivial task, especially when some of the journals are esoteric. Also, finding the journal isn't enough, as often the journal citation has nothing to do with the problem. The "answer molecule" might just appear somewhere in that article.

And then, to add insult to injury, there are errors in the citations.

It's a great reference, but I wish that the problems in the book had more readily available answers.

My synthesis prof. slams this text on a regular basis!.......2006-04-10

I forgot to enter the number of stars field; Amazon automatically put 5, and I cannot edit this out. The text deserves 2 or 3 stars. This text was required for my graduate course in reactions at Florida State University. I went on to take my advanced synthesis course, which requires references for all synthetic transformations. Naturally, it seemed easy to reference the Carey and Sundberg text for the more basic steps. Even there, my professor took issue with many of the topics we covered in class with reference to this text. He said he was going to put this on his list of "texts not to buy..." I respect this professor highly, therefore I take it seriously that he disapproves ot it. I wish I would have just begun with a more up to date book without the errors or misrepresentations. On the plus side, this book is well organized and has a good index. However, I wish it came in a hard back; mine is falling apart.

Book Description

Vascular Transport in Plants provides an up-to-date synthesis of new research on the biology of long distance transport processes in plants. It will be a valuable resource and reference for researchers and graduate level students in physiology, molecular biology, physiology, ecology, ecological physiology, development, and all applied disciplines related to agriculture, horticulture, forestry and biotechnology. The book considers long-distance transport from the perspective of molecular level processes to whole plant function, allowing readers to integrate information relating to vascular transport across multiple scales. The book is unique in presenting xylem and phloem transport processes in plants together in a comparative style that emphasizes the important interactions between these two parallel transport systems.

* Includes 105 exceptional figures
* Discusses xylem and phloem transport in a single volume, highlighting their interactions
* Syntheses of structure, function and biology of vascular transport by leading authorities
* Poses unsolved questions and stimulates future research
* Provides a new conceptual framework for vascular function in plants

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Vascular Transport in Plants

Manufacturer: ACADEMIC PRESS (HBJC
ProductGroup: Book
Binding: Hardcover
ASIN: B000H0QACU

Vascular Transport In Plants (physiological Ecology)

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Vascular Transport In Plants (physiological Ecology)
Maciej A. Zwieniecki N. Michelle Holbrook
Manufacturer: Academic Press
ProductGroup: Book
Binding: Paperback
ASIN: B000OHEIE8

Book Description

The Girl Who Saved Baseball is humorous, yet occasionally bittersweet. Written from the viewpoint of an aging minor league baseball manager who finds new purpose in life by guiding four promising players. One is a girl who has a mission not only to make the major leagues, but also to "save" baseball from the stigma of have and have-not teams, runaway salaries, and the temptations of steroids. It rings with baseball lore, past and present, and takes the reader into the world of baseball--owners, players, managers, agents, talent scouts. Yet it never loses sight that the novel is about people, their struggles, needs and wants, disappointments, and their achievements.

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