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Practice of Advertising, Fifth Edition
Adrian Mackay Manufacturer: Butterworth-Heinemann ProductGroup: Book Binding: Paperback ASIN: 0750661739 |
Book Description
The Practice of Advertising addresses key issues in the industry, presenting a comprehensive overview of its components. Clarity in both style and content has been ensured so that the information is easily accessible and terminology is suitable for the reader.
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Advertising: Principles & Practice/Fifth Edition
William; Burnett, John; Moriarty, Sandra Wells Manufacturer: Prentice Hall ProductGroup: Book Binding: Paperback ASIN: B000OI610G |
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Jeff Gee , and Val Gee Manufacturer: McGraw-Hill Companies ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0079137733 |
Book Description
The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer's job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivational handbook reinforcing many of the ideas behind the training activities can obtain copies of the authors' accompanying book, Super service, The Customer Service Training Tool Kit makes it easy for a trainer to design and deliver great customer service training at a fraction of the time it would take to develop a program from scratch.Customer Reviews:
Training Exercises.......2007-01-19
Very useful.......2006-07-25
Hot topic.......2000-07-22
Ties in well with Super Service.......2000-07-19
Just Right For My Audience.......2000-07-14
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Jeff; Gee, Val Gee Manufacturer: McGraw-Hill Companies ProductGroup: Book Binding: Paperback ASIN: B000OGA6MW |
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Preliminary Union List of Materials on Chinese Law: With a List of Chinese Studies and Translations of Foreign Law (Studies in Chinese Law)
Harvard University Press , and Law School Library Harvard University Manufacturer: Harvard Law School ProductGroup: Book Binding: Hardcover ASIN: 0674700708 |
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From Dust To Stars: Studies of the Formation and Early Evolution of Stars (Springer Praxis Books / Astronomy and Planetary Sciences)
Norbert Schulz Manufacturer: Springer ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 3540237119 |
Book Description
Studies of stellar formation in galaxies have a profound impact on our understanding of the present and the early universe. The book describes complex physical processes involved in the creation of stars and during their young lives. It illustrates how these processes reveal themselves from radio wavelengths to high energy X-rays and gamma -rays, with special reference towards high energy signatures. Several sections devoted to key analysis techniques demonstrate how modern research in this field is pursued.
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General, Organic, and Biological Chemistry: A Guided Inquiry
Michael P. Garoutte Manufacturer: Wiley ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0471763594 |
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Organic Chemistry (Moog/Spencer Guided Inquiry Course)
Andrei R. Straumanis Manufacturer: Houghton Mifflin Company ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0618308520 |
Book Description
This book, designed to encourage active and collaborative learning in the organic chemistry classroom, is a collection of group activities (ChemActivities) that can accompany any organic chemistry text. Intended to accompany the full-year organic chemistry course, it incorporates new methods for teaching chemistry, reflecting current research on how students learn.
These ChemActivities take a guided inquiry approach to the material, which teaches students how to think like scientists, rather than simply memorizing important conclusions arrived at by great scientists of the past. Students develop a strong conceptual understanding and appreciation of the material by carefully observing new situations, constructing logical conclusions based on these observations, and discussing the merits of their conclusion with peers.
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Experiments in Plant Hybridisation
Gregor Mendel Manufacturer: Harvard University Press ProductGroup: Book Binding: Paperback ASIN: 0674278003 |
Customer Reviews:
Mendell & fixity.......2007-08-09
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Experiments in Plant Hybridisation
Manufacturer: Harvard University Press ProductGroup: Book Binding: Paperback ASIN: B000HKG3DG |
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Breeding experiments which show that hybridisation and mutation are independent phenomena
Reginald Ruggles Gates ProductGroup: Book Binding: Unknown Binding ASIN: B00086JXDQ |
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EXPERIMENTS IN PLANT HYBRIDISATION.
Manufacturer: Oliver and Boyd ProductGroup: Book Binding: Hardcover ASIN: B000HLFX1S |
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Mendel's principle of heredity: A defence
William Bateson Manufacturer: Genetics Heritage Press ProductGroup: Book Binding: Unknown Binding ASIN: B0006RBABK |
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Relativistic Quantum Theory of Atoms and Molecules (Springer Series on Atomic, Optical, and Plasma Physics)
I.P. Grant Manufacturer: Springer ProductGroup: Book Binding: Hardcover Similar Items: ASIN: 0387346716 |
Product Description
Relativistic quantum electrodynamics, which describes the electromagnetic interactions of electrons and atomic nuclei, provides the basis for modeling the electronic structure of atoms, molecules and solids and of their interactions with photons and other projectiles. The theory underlying the widely used GRASP relativistic atomic structure program, the DARC electron-atom scattering code and the new BERTHA relativistic molecular structure program is presented in depth, together with computational aspects relevant to practical calculations. Along with an understanding of the physics and mathematics, the reader will gain some idea of how to use these programs to predict energy levels, ionization energies, electron affinities, transition probabilities, hyperfine effects and other properties of atoms and molecules.
Intended for Physicists and Chemists who need to understand the theory of atomic and molecular structure and processes, and who wish to apply the theory to practical problems. As far as practicable, the book will provide a self-contained account of the theory of relativistic atomic and molecular structure, based on the accepted formalism of bound-state Quantum Electrodynamics. The theory will be based securely on rigorous mathematical and numerical analysis. Those more interested in applications than in understanding the models in depth will be able to skip much of the mathematical material. The algorithms used in several software packages -- for atomic structures, for electron-atom scattering and photoionisation and for relativistic atomic and molecular structures -- will be presented, together with an outline of the scope and use of each. The software packeges themselves will be included on a CD. Many applications of relativistic atomic and molecular structure theory use model potentials, self-consistent fields, or density- functional methods, supplemented by some form of many-body perturbation theory or coupled-cluster method for improved accurac
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Ionization, Correlation, and Polarization in Atomic Collisions: International Symposium on (e,2e), Double Photoionization, and Related Topics and the Thirteenth ... / Atomic, Molecular, Chemical Physics)
Manufacturer: American Institute of Physics ProductGroup: Book Binding: Hardcover ASIN: 0735403031 |
Book Description
All papers were peer-reviewed. This proceedings volume contains the invited talks presented at two atomic physics symposia held jointly in Buenos Aires, Argentina from 28-30 July 2005. They represent the latest research in dynamics of collision systems involving collisions between photons, electrons, and ions and a diverse range of target species: atoms, molecules, clusters, and surfaces. There is a particular emphasis on correlation and many-body effects in excitation and ionization.
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Photon and Electron Collisions with Atoms and Molecules (Physics of Atoms and Molecules)
Manufacturer: Springer ProductGroup: Book Binding: Hardcover ASIN: 0306456923 |
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Photon and Electron Collisions With Atoms and Molecules (Physics of Atoms and Molecules)
Philip G. Burke Manufacturer: Springer ProductGroup: Book Binding: Paperback ASIN: B000OS8H44 |
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Plastic Persuasion: One Father's Quest to Understand
Lori Ann Fowler Manufacturer: Infinity Publishing ProductGroup: Book Binding: Paperback ASIN: 0741427613 |
Book Description
Plastic Persuasion combines humor and suspense with a positive message in order to portray the hopeful and unseen consequences of cosmetic surgery. A middle aged wife seeks a facelift while her husband has been assigned to interview the very surgeon she has chosen for her procedure. When Carson Scott sees his wife Michaela in the doctor's office for her facelift consult, he must figure out a way to convince her how beautiful she really is. Their daughter, Alexa, finds herself torn between her own desires for beauty and her admiration towards her father.Customer Reviews:
Cultural Perception of Beauty.......2006-05-18
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