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The Magic of Dialogue: Transforming Conflict into Cooperation
Daniel Yankelovich Manufacturer: Touchstone ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0684865661 |
Amazon.com
Dialogue--a carefully structured communications technique that is generally employed to promote mutual understanding between bona fide as well as potential adversaries--has been responsible for such seminal events as ending the cold war and initiating (albeit briefly) a Middle East peace accord. But business, says well-known social scientist and public-opinion specialist Daniel Yankelovich, also can utilize the process to develop "webs of relationships" that encourage the acceptance and increase the adoption of any company's plans and visions. The Magic of Dialogue outlines 15 specific strategies (such as "Focus on common interests, not divisive ones" and "Use specific cases to raise general issues") that can be successfully applied in situations ranging from routine meetings and casual encounters to corporate retreats and union negotiations. While admitting it "is not a panacea for all the problems that ail us," Yankelovich incorporates real-life examples and suggestions to support his contention that "when dialogue is done skillfully, the results can be extraordinary." --Howard RothmanBook Description
In this groundbreaking work, famed social scientist and world-famous public opinion expert Daniel Yankelovich reinvents the ancient art of dialogue.Successful managers have always known how to make decisions and mobilize coworkers. But as our businesses continue to expand, conversations and discussions just aren't enough to bring people and their different agendas together anymore. Dialogue, when properly practiced, will align people with a shared vision, and help them realize their full potential as individuals and as a team. Drawing on decades of research and using real life examples, The Magic of Dialogue outlines specific strategies for maneuvering in a wide range of situations and teaches managers, leaders, business people, and other professionals how to succeed in the new global economy, where more players participate in decision-making than ever before.
Customer Reviews:
The Magic of Dialogue.......2006-02-24
Fantastic Book- He Should Be President!.......2002-09-30
Too shallow.......2001-10-31
Not a lot on practical implmentation.......2001-04-06
More Shared Space for Better Alternatives and Cooperation!.......2000-09-29
For some time, the decision theorists have been focusing on ways to structure joint decisions (such as those involved in negotiations) to help the people involved perceive the shared interests they have, and how to serve them. In books like Getting to Yes, Getting Past Now, Smart Choices, and (most recently) Beyond Winning, we are encouraged to open up the scope of our considerations with others to find solutions that serve both sides well. Those books appeal to the intellect and are quite valuable for defining the game-playing and quantitative aspects of the issues.
As an example(from Getting to Yes), two children are fighting over an orange. The parent decides the battle by cutting the orange in half, and giving one-half to each child. One child eats the fruit and throw away the peel from his half. The other child uses the peel for cooking and throws away the fruit. Even though the solution of giving all the peel to the child who wants to cook and all the fruit to the child who wants to eat it would have been perfect, that option never emerged. Everyone is the loser relative to the ideal solution.
In The Magic of Dialogue, Professor Daniel Yankelovich takes on the lack of shared emotional space from the perspective of sociology, and extends the understanding of working with others that we all need to create these win-win alternatives and agreements. I found this book to be an important expansion of the subject matters of collaborative thinking and problem solving.
The book is organized around first establishing collaboration as a much-needed expansion of the way we interact with others. Next, the book does an excellent job of defining 15 strategies (neatly summarized on pages 127-128, following excellent earlier discussions and examples), and outlining 10 potholes that can get in the way (as bad thinking habits) immediately after the summaries of the 15 strategies.
Without giving you the whole list, the essence of the concepts here is to create an emotional linkage that allows us to feel empathetic towards the other person. This primarily occurs because we sense that the other person is willing to look at things from our perspective, and that we share either common ideas or values that we can respect. After that linkage is established, more information is shared, understood, and incorporated in the group thinking. More empathy builds to more sharing, which leads to more understanding, and so forth. Basically, we can create avirtuous cycle of collaboration and cooperation.
The greatest strength of the book is in providing examples of how such emotional connection occurred in many different and difficult situations, both humble (school policy decisions being discussed among parents and teachers) and exalted (arms negotiations during the cold war).
Inthe final part of the book, Professor Yankelovich focuses on fundamental flaws in the way we dialogue in the United States. By making these flaws explicit, he helps us each become more aware of these issues so we can begin to overcome them. One of the most interesting to me was the idea of considering things as either from afactual or an emotional perspective, with factual being assumed to be superior in our culture. In technical issues involving physical items, that priority for the factual makes sense. With people issuesin social situations, it often doesn't. Combining both perspectives often works best for social issues. I found that Professor Yankelovich's perspective in describing what we should pay attention to (depending on the subject) to be valuable. He also has a number of useful things to say about how to combine the two perspectives to derive better solutions and decisions (for example, inhow free markets should be combined with governmental limits and social civility).
Each issue also comes with an explanation of how one can facilitate a better dialogue by varying formats and type of facilitation employed. One of the most striking examples was an outline for how to conduct a national debate on the future of social security that would resonate with each of us, and help us create a national consensus at the voter level. He proposes using research to create a series of televised dialogues among people who represent the major points of view among the electorate (rather than the experts and legislators) to consider the ethical, moral, and economic perspectives that need to be reconciled.
Anyone who is concerned about lack of progress in solving problems where everyone in a group has a vested interest will find this book to be relevant and valuable. These concepts can be applied to personal relationships, solving problems at work, or to important social issues.
After you have finished reading this book, I strongly urge you to pick an area which you care about that has been a persistent problem for a long time. Use the book to diagnose why dialogue has been stalled, and use the book's recommendations to overcome those stalls. After you have succeeded in one area, repeat the process.
Get out of the potholes and back on the rapid road to mutual progress!
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Loyalty in Business and One and Twenty Other Good Things
Elbert Hubbard Manufacturer: Kessinger Publishing ProductGroup: Book Binding: Paperback ASIN: 0766160254 |
Book Description
1921. This work contains A Message to Garcia; Initiative; Thrift; and many other famous business preachments. In all, twenty-two of Elbert Hubbard's finest inspirational writings on the subject to which he always gave his best.
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Loyalty in Business: One and Twenty Other Good Things
Elbert Hubbard Manufacturer: Cosimo Classics ProductGroup: Book Binding: Paperback ASIN: 1596057645 |
Book Description
Industry is intelligent action, motion, movement. And now science tells us that thought also is a physical action, a movement, a vibration of the cells of the brain. Wandering, dreamy thought is merely bad habit, or, more properly, lack of a good habit, for it leads nowhere. To carry bricks back and forth from one side of the street to the other is not industry, because it lacks intelligent purpose. To think and make no headway is simply to carry bricks back and forth. ¬ -from "The Master Man" Elbert Hubbard was one of the most respected journalists and most in-demand lecturers of the early 20th century, and this 1921 book of cheerful, useful advice for succeeding at work-and at life-makes clear why he was so popular. In this collection of little nuggets of business wisdom, Hubbard shares his wonderfully eccentric outlook on such topics as: . genius and the line between failure and success . the secret of success . the surprising importance of advertising . the virtues of useful work . the necessity of thrift . and much, much more. Drawing on the lives of famous folk from William Morris to Adam Smith and with a knowing, amusing wit, this is the work of a true American original. Also available from Cosimo Classics: Little Journeys to the Homes of Great Businessmen. American freethinker ELBERT GREEN HUBBARD (1856-1915) was editor and publisher of the monthly magazines The Philistine (1895-1915) and The Fra (1908-1917). Among his many books are The Man: A Story of Today (1891), Forbes of Harvard (1894), No Enemy (but Himself) (1894), and The Man of Sorrows (1905).
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Loyalty in Business and One and Twenty Other Good Things
Elbert Hubbard Manufacturer: Kessinger Publishing ProductGroup: Book Binding: Paperback ASIN: B000N65VLE |
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Planthoppers: Their Ecology and Management
Manufacturer: Springer ProductGroup: Book Binding: Hardcover ASIN: 0412023415 |
Book Description
Planthoppers include some of the most devastating pests of major agricultural crops throughout the world. One species, the rice brown planthopper, is among the most economically important pests in Asia. In past decades, government policies encouraged the control of rice planthoppers with synthetic pesticides, a tactic which promoted insecticide resistance and often led to the pesticide-induced resurgence of pest populations. To deter planthopper outbreaks, a more ecologically sound management strategy is being implemented, one based on a thorough investigation of population dynamics, natural enemies, and the genetics of host plant and insecticide adaptation. In the natural habitats of North America and Europe, scientists have also used planthoppers as model organisms to test ecological and evolutionary theory. The consequence of these diverse studies is an extremely scattered literature on planthoppers that has never been synthesized from an ecological perspective. This volume summarizes what is known about planthopper ecology and biological control. It takes a theoretical approach yet is deeply concerned with the application of theory to the practical problems of pest management.
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The Nature of Symbiotic Stars (Astrophysics and Space Science Library)
Manufacturer: Springer ProductGroup: Book Binding: Hardcover ASIN: 9027714223 |
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John James Audubon: The watercolors for The birds of America
John James Audubon Manufacturer: New-York Historical Society ProductGroup: Book Binding: Unknown Binding ASIN: 0760706662 |
Customer Reviews:
A LANDMARK PUBLICATION.......2005-01-10
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JOHN JAMES AUDUBON THE WATERCOLORS FOR THE BIRDS OF AMERICA
John Audobon Manufacturer: Barnes & Noble ProductGroup: Book Binding: Hardcover ASIN: B000RB9DZA |
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John James Audubon, The Watercolors for Birds of America 2008 Calendar
Manufacturer: Tide-Mark Press ProductGroup: Book Binding: Calendar ASIN: 1594902941 |
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JOHN JAMES AUDUBON, THE WATERCOLORS FOR THE BIRDS OF AMERICA
Holly--Blaugrund, Annette -- STebbins, Theodore , editors Hotchner Manufacturer: Willard Books/ Random House and NY Historical Society ProductGroup: Book Binding: Hardcover ASIN: B000VGH2KY |
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JOHN JAMES AUDUBON. THE WATERCOLORS FOR THE BIRDS OF AMERICA.
A., Et al. Blauer Manufacturer: Villard, Random House ProductGroup: Book Binding: Hardcover ASIN: B000WPJRJS |
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John James Audubon: The Watercolors for the Birds of America
HOLLY HATCHNER Manufacturer: Villard Books ProductGroup: Book Binding: Paperback Similar Items: ASIN: 0679748377 Release Date: 1994-08-25 |
Customer Reviews:
Great stuff, even though I hate Roman numerals........1998-02-19
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Original Watercolor Paintings By John James Audubon for the Birds of America
American Heritage Editors Manufacturer: American Heritage ProductGroup: Book Binding: Hardcover ASIN: B000KYAGIW |
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Watercolors For The Birds Of America
John James; Blaugrund, Annette; Stebbins, Theodore E., Jr., Editors Audubon Manufacturer: Villard / Random House ProductGroup: Book Binding: Hardcover ASIN: B000KIRD2A |
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Audubon's Birds (Andrews and Mcmeel Gift Books)
Armand Eisen Manufacturer: Andrews McMeel Publishing ProductGroup: Book Binding: Hardcover ASIN: 0836230167 |
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John James Audubon : The Watercolors for The Birds of America
John James. Edited By Annette Blaugrund and Theodore E. Stebbins, Jr. Audubon Manufacturer: Villard Books, Random House - The New York Historical Society ProductGroup: Book Binding: Leather Bound ASIN: B000QXQ4GK |
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Dressage with Kyra: The Kyra Kyrklund Training Method
Kyra Kyrklund , and Jytte Lemkow Manufacturer: Trafalgar Square Publishing ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 1570761108 |
Book Description
Customer Reviews:
OUTSTANDING!.......2007-08-09
dressage wtih Kyra.......2006-11-02
Wonderful, easy to follow and a pleasure to read........2006-06-19
overrated.......2001-06-20
Change of Opinion.......2000-06-15
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501 Hebrew Verbs : Fully Conjugated in All the Tenses in a New Easy-To-Follow Format alphabetically Arranged by Root
Shmuel Bolozky Manufacturer: Barron's Educational Series ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0812094689 |
Book Description
This brand new book presents each verb on a full page, completely conjugated in all tenses. Selected on the basis of conjugation type and scientifically established frequency of use, every verb is illustrated with sentences or short paragraphs that suggest its optimal use.Customer Reviews:
so fabulous i have no words!.......2007-07-28
extremely useful.......2007-03-05
reception of book.......2007-02-12
501 verbs isnot very many.......2006-12-28
Unique Hebrew reference.......2006-07-05
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Fast Sam, Cool Clyde, and Stuff
Walter Dean Myers Manufacturer: Puffin ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0140326138 |
Book Description
Francis (soon to be nicknamed Stuff) doesn't know anyone when he first moves to 116th Street in Harlem. But all that changes when he meets Fast Sam, Cool Clyde, and Gloria. Stuff and the gang grow close that eventful year, and nothing is ever quite the same. It's the year modern science gets them all in jail, Stuff falls in love and is unfaithful, and Cool Clyde and Fast Sam win the dance contestalmost. In this lively and funny book, Walter Dean Myers brings to life with tenderness and good humor a group of kids who together grow to know the meaning of friendship.Customer Reviews:
One of the best!.......2005-02-12
Twenty one years later, I still remember it........2004-10-16
Fast Sam, Cool Clyde and Stuff.......2003-04-15
Fat Albert with an edge.......2002-11-21
Fast Sam,CoolClyde,and Stuff.......2002-10-29
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Fast Sam, Cool Clyde, and Stuff
Walter Dean Myers Manufacturer: Avon Books ProductGroup: Book Binding: Hardcover ASIN: B000X1D0EO |
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Fast Sam, Cool Clyde, and stuff
Walter Dean Myers Manufacturer: NY Viking 1975. ProductGroup: Book Binding: Hardcover ASIN: B000PVSDMG |
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Teaching friendship through the novels Fast Sam, Cool Clyde, and Stuff; Maniac Magee; Mariah keeps cool; and Scorpions (Literacy plus)
Nancy Christensen Manufacturer: Zaner-Bloser ProductGroup: Book Binding: Unknown Binding ASIN: 0880851597 |
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Fast Sam, Cool Clyde, and Stuff
Walter Dean Myers Manufacturer: Puffin ProductGroup: Book Binding: Paperback ASIN: B000OJ1TIE |
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Fast Sam, Cool Clyde, and Stuff
Manufacturer: Avon ProductGroup: Book Binding: Mass Market Paperback ASIN: B000I19BUQ |
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Novel-ties
Estelle Kleinman Manufacturer: Learning Links ProductGroup: Book Binding: Unknown Binding ASIN: B0006R4FS0 |
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