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Brief, reality-based business fables are all the rage these days, as consultants, strategists, and other savvy professionals seek interesting, reader-friendly ways to present their latest ideas. Zap the Gaps! continues in this genre by weaving a highly practical and easily adaptable program for improving workplace performance into a solidly informative tale--this time about the trials and tribulations at a large computer firm's troubled customer service center--that most corporate denizens will quickly identify with. Ken "The One-Minute Manager" Blanchard teams here with problem-solving specialists Dana Robinson and Jim Robinson to present the enlightening story of Dyad Technology's discovery and implementation of their anachronism-based GAPS approach for finding and resolving the root causes of many common business problems: (G)o for the Shoulds, (A)nalyze the Is, (P)in Down the Causes, and (S)elect the Right Solutions. By demonstrating how an "actual" company might absorb and initiate their strategy, the authors clearly show how it can aggressively bridge the spaces "between what is and what should be" and realize the true meaning behind their emphatically punctuated title. --Howard Rothman
Book Description
Target Higher Performance and Achieve It!
In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Customer Reviews:
The same things as always from Ken Blanchard.......2007-04-18
The befuddled manager, the wise old man, some simplistic advice (what is the difference between where you are and where you want to be?). Nothing new, but some good basic reminders.
Very useful!.......2006-07-06
This very short read (thats a good thing) provides an excellent tool for biz problem solving. You can actually use the GAPS approach to solve ANY problem. I am adding the book to my permanent library. I loved it.
Decent information in a really lame story. Nothing new.......2004-08-14
This is a very quick read. 1-2 hours and you're done. It's a cute little story about 2 people trying to improve quality and performance for their company. The story is about the advice they receive from a friend which is simple and presented well. It's really nothing you can't find in just about every other management book out there. Analyze the problem, look for options and choose the best method to fix it. If you're reading this, chances are you've read other management books. There isn't anything groundbreaking here. But there certainly isn't anything bad about it either. I personally would recommend "The Power of Six Sigma" by Subdir Chowdry over this. But you won't go wrong if you do decide to pick this one up.
What's ethics got to do with it?.......2003-03-02
Dr. Blanchard should stop putting his name on books others have written! This is deceptive to those readers who respect and trust his "brand." Has he no shame?!
One page of guidance spun into a 100 page story.......2002-12-09
I read this book in about an hour. I suspect the authors were able to churn this little "fable" out in about three (3) working days. The essential message of the book is quite valid. The delivery is rather problematic.
I do have one question: What was in it for Mike?
Product Description
2 cassettes.
Book Description
Preventing and Managing Sexual Harassment is a self-paced manual for Managers and Supervisors which functions as an essential training tool to aid in the avoidance of lawsuits. It can be studied anytime, anywhere and is easy to read, understand and follow. Because of this convenience, it is a handy, all in one reference when quick answers are needed. The Manual contains many examples of sexual harassment, illustrates myths vs. facts, provides solutions for difficult issues such as office dating and includes tests for comprehension. A Receipt and Acknowledgement Form provides you with peace of mind because the training of your Managers and Supervisors can be easily documented and included in their personnel files.
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Principles in Weed Management
Richard James Aldrich , and
Robert J. Kremer
Manufacturer: Iowa State Press
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ASIN: 0813820235 |
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Weed Control Handbook: Principles
Manufacturer: Blackwell Science
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Binding: Hardcover
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ASIN: 0632024593 |
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Weed Science: Principles
Wood Powell Anderson
Manufacturer: West Group
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ASIN: 0314696326 |
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Agricultural weed management principles
Chris M Boerboom
Manufacturer: Cooperative Extension, Washington State University
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Binding: Unknown Binding
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Weed & Pest Control
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ASIN: B0006P4QGS |
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Cycles of Time and Scientific Learning in Medieval Europe (Collected Studies, No 482)
Wesley M. Stevens
Manufacturer: Variorum
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Binding: Hardcover
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ASIN: 0860784711 |
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Dictionary of Environment and Development: People, Places, Ideas, and Organizations
Andy Crump
Manufacturer: The MIT Press
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Binding: Hardcover
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ASIN: 0262032074 |
Book Description
This concise reference offers readers a guide to a host of new terms that are being spawned as environment and development issues move to the forefront of international concerns. It covers ecological processes, tropical diseases, acronyms, and much more.
Andy Crump is currently in the TDR Communications Unit of the World Health Organization in Geneva.
Book Description
Shooting accurately at one thousand yards for the hunters, target shooters, and law enforcement SWAT shooters.
Customer Reviews:
Good reading.......2007-08-23
I thought this book was pretty good reading. It does not really get into good shooting practice much, but more on history of long range competitions it seems. All in all, I thought it was a good book.
observation.......2005-09-24
i was a little dissapointed in this book because i didn't want to read a biography, i wanted more technical information
An excellent effort. Highly recommended........2002-02-18
The editor has brought together a good selection of articles from first class shooters. I haven't put it down since I bought it. The info on scopes taught me a lot more than I know. Not perhaps for the unambitious beginner. This will be a standard reference work in your library. Buy it.
Book Description
Designed to be a true alternative to traditional argument texts, Everything's an Argument takes a fresh and friendly approach to the subject by showing students that argument is everywhere. Everything's an Argument with Readings complements this approach with a uniquely broad range of examples -- from essays to billboards to emails to radio programs -- that help students recognize and respond to the arguments all around them. Andrea Lunsford and John Ruszkiewicz's instruction is fresh, elegant, and jargon-free, emphasizing inclusivity (moving beyond simple pro/con positions), humor, and visual argument to make Everything's an Argument immediately accessible. Students like this book because it helps them see and understand that a world of argument already surrounds them; instructors like it because it helps students construct their own arguments about that world.
Customer Reviews:
liked it.......2007-08-09
We didn't use this book that much, but what we did use of it, I liked.
Customer Reviews:
Great for Critical Thinking Course.......2003-01-08
I teach Critical Thinking at a junior college in central California. This is the only text for my class. I have chosen it over several others for the following reasons: ease of use, detailed explanations, MLA and APA format guidelines, and excellent readings that give both sides to current topics.
A blend of Schemes, Tropes and Toulmin.......2001-02-05
As a Freshman Composition Teacher, I found it hard to explain the idea of argument using mainstream texts such as Axlerod and Cooper's St. Martin's Guide. The second edition of Everything's an Argument provides an accessible way to illustrate classical rhetorical ideas to the modern student. Lunsford, Ruszkiewicz and Walters provide a readable breakdown or Aristotle's concepts of Ethos, Pathos, Logos and Audience. Toulmin is also used nicely. The second edition also provides readings which are contemporary in nature and on intersting topics. There are the traditional readings on Title IX, Language and Identity, Free Speech and Euthanasia for the more conservative course instructors. In addition, this book ellaborates on topics which I will be excited to introduce into my course next semester: Technology's involvement in Conception and Birth, Intellectual Property rights, Genetics and Privacy Loss. While the content of the book is exactly what I've been searching for, I find the physical book design also appealing. The cover design and visual elements will demand attention from my students. While the compact paperback design will not break anyone's back, it has me a little concerned about how well it will hold up over a semester. This text should be a definite consideration for anyone who has been wondering for years how to work audience, argument, critical thinking and style into their course. My favorite part is the chapter on tropes and schemes.
Product Description
2001 2nd Edition Instructor's Notes for 'Everything's An Argument with Readings'.
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Phila Campbell: A Girl of Nineteen Hundred Nine
Jaquelyn Loveall
Manufacturer: Guild Press of Indiana
ProductGroup: Book
Binding: Hardcover
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ASIN: 187820839X |
Books:
- 202 Services You Can Sell For Big Profits (202 Services You Can Sell for Big Profits)
- A Course in Microeconomic Theory
- A First Course in Optimization Theory
- A Guide to Everyday Economic Statistics
- A Guide to Modern Econometrics
- Accursed Share, Vol. 1: Consumption
- Alternative Careers in Science: Leaving the Ivory Tower (Scientific Survival Skills)
- An Introduction to Classical Econometric Theory
- Backfire: Carly Fiorina's High-Stakes Battle for the Soul of Hewlett-Packard
- Bananas, Beaches and Bases: Making Feminist Sense of International Politics Updated Edition with a New Preface
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